Hospitality Specialist

About Us

Simpson Funeral Home is a growing funeral and cremation provider in southwest Missouri. Our goal is to dignify lives well-lived through positive community support, and affordable funeral options. Since 1907, we have been a trusted provider of end-of-life arrangements. In modernizing the industry for our area, we have expanded offerings to include catering and reception placement services, pet death care, monument designs and sales, as well as recurring flower deliveries to the graves of loved ones.

Our work environment includes:

• Modern office setting
• Ever-changing, fast-paced environment
• Friendly faces who are customer-oriented
• A general consensus of helping and caring for our community

What YOU Can Expect

As a well-respected employer in the community, you can expect to receive from us:

• Respect for your position and who you are
• A better work-life balance that is desperately needed in the funeral service industry
• Understanding and welcoming of family time and time away from work
• An all-inclusive and welcoming environment
• Competitive pay and annual performance-based increases
• A culture of ministry to and care for the families we serve
• Continuing opportunities for education and professional development
• Additional incentive pay, including bonuses and commissions
• Complementary and confidential counseling with our in-house Chaplain.

What We Expect

Job Summary

The Hospitality Specialist plays a crucial role in ensuring the smooth operation life celebrations, visitations, funerals and reception functions of the ministry of Simpson Funeral Home. Beyond all else, a dedication to serving families through some of life's most difficult moments is absolutely paramount. The ideal candidate will have a background in serving in hospitality and/or church event coordination. This position involves catering to needs of families in mourning, patrons and the general public, and providing exceptional customer service as a reflection of the company's commitment to serving in times of grief and loss. The ideal candidate will possess strong leadership abilities, excellent organizational skills, and a proactive approach to problem-solving.

Duties

• Interact positively and effectively with guests, employees and our client families
• Assist in funeral service coordination, event setup/teardown
• Plan and coordinate events, meetings, and other activities as required by the organization.
• Be indispensable for our client families - ensuring their needs and met and are promptly attended to.
• Ensure that all procedures are followed consistently and efficiently, with care, compassion and respect
• Address customer inquiries and resolve issues promptly to maintain a positive experience.
• Maintain an organized environment that promotes success and flow of an event.
• Provide hospitality services for guests and families we serve.
• Keep the building clean, picked up and in a professional atmosphere.
• Contribute positively to our culture of ministry to others in times of need.
• Other duties as assigned.

Skills

• Strong interpersonal skills with experience in working with teams.
• Proficient in event planning and coordination.
• Self-starter, able to perceive needs before being asked
• Familiarity with ministry-based events is a plus.
• Exceptional organizational skills to manage multiple tasks effectively.
• Ability to be a compassionate listener to those encountering difficult times.
• Strong communication skills to interact effectively with staff and clients.
• A customer-focused mindset with a commitment to providing outstanding service.

This position offers an opportunity for growth within the organization while contributing to a positive work environment. We encourage qualified candidates who are passionate about this position to apply.

Job Type: Part-time

Pay: $ $19.75 per hour

Expected hours: 15 – 25 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid sick time

Work Location: In person