Medical Office Associate Senior
2 weeks ago
The Senior Medical Office Associate serves as the administrative lead for front office and/or back office functions of the practice. This position will oversee the day-to-day business operations in order to optimize the patient experience. This position serves as a main point of contact for all internal and external customer requests and operates independently and with a high level of skill and proficiency. Duties may include: proactively filling/creating provider schedules, registering patients, scheduling appointments, entering charges, collecting payments, verifying insurance, answering phones and directing calls, contacting patients regarding appointments, answering billing questions, assisting patients with questions about financial and insurance matters, training other Medical Office Associates, leading process improvement and customer service efforts, resolving CPT and ICD coding issues with care providers, and resolving issues in billing work queues.
Required Education: High School Diploma / GED
Preferred Education: Associates Degree in Medical Office Management, Business, or a related field
Required Experience: Minimum of three (3) years of experience working in a medical office environment. Extensive knowledge of customer service principles and techniques as they relate to the patient care environment. Extensive knowledge of medical office business operations and medical terminology. Knowledge of medical office revenue cycle principles. Extensive experience using computers, including practice management systems and electronic medical record (EMR) systems. Experience answering multi-line telephone system. Experience performing data entry with a high-level of accuracy and low occurrence of errors. Experience performing detailed tasks accurately and efficiently, even with multiple interruptions. Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation. Ability to maintain confidentiality at all times. Ability to interact with diverse populations. Ability to operate independently and prioritize in a high-volume, fast-paced environment
Preferred Experience: Minimum of five (5) years of experience in a medical office environment. Extensive experience performing medical office registration and revenue cycle-related duties
Preferred Certifications and Licensures: Certified Procedural Coder
Provides high-level administrative support to the medical practice office, including answering phones, directing calls, taking and forwarding messages as appropriate
Provides general staff supervision in the absence of other management
Assists patients with all aspects of the medical office registration and check out process, including collecting copayments, filling out forms, verifying insurance, entering information into the electronic medical record, etc., to ensure patient satisfaction
Liaisons with insurance carriers to obtain authorization for medical treatment/services
Maintains/Manages accurate provider schedules and serves as primary contact for providers for schedule questions/concerns
Performs reconciliation, closing, and end of day procedures, including making bank deposits
Provides peer orientation and training for new staff members
Assists practice leadership with the implementation of new service and quality initiatives
Other duties as assigned
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