Health Care Associate

Location:

Join our team as a Health Care Associate You will be the main contact in the Continuing Care Sales Office, interacting with residents, family members, department managers, nursing staff, and external professionals. In this role, your responsibilities include managing resident move-ins, move-outs, and transfers, handling inquiries, and supporting the sales process through to admission.

What we offer

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• Compensation: Starting at $25 per hour, commiserate with experience, paid bi-weekly.
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

How you will make an impact

• Respond to customer inquiries (phone and walk-in), answering questions about the community, priority list, reservation process, and admissions process
• Determine customer needs, assists in appointments with the Health Care Sales Director, and conducts sales appointments and tours
• Manage all activities related to move-ins, move-outs, and transfers within Continuing Care (Skilled Nursing, Long Term Care, Assisted Living, and Memory Care)
• Coordinate details relevant to these processes with other community departments
• Verify financial information for official documentation and assists customers in the application process
• Coordinate with General Services staff on room refurbishing, room keys, and work order process
• Execute apartment releases and move-in advice forms for all residents and notifies departments of vacated units
• Oversee daily census distribution process
• Serve as a representative for Continuing Care Sales when interfacing with hospital staff, physicians, and other professional referral sources.

What you will need

• Minimum of 1 year of Health Care Sales or Senior Living Sales experience required
• Minimum of 1 year of administrative office experience required; health care or senior living sales experience preferred
• Strong organizational skills and attention to detail

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Ashby Ponds is a beautiful 132-acre continuing care retirement community in Loudoun County, Virginia. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country's largest and most respected providers of senior living and health care. Ashby Ponds helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.