Ticket Booth Customer Service Representative

1 day ago

Kissimmee, Florida, United States Kp Adventures Full time


SUMMARY: Provides customers with courteous customer service in person or over the phone in; strives to retain present customers and develop new business by extending professional and efficient service and suggesting additional services and products to serve customers' needs.




DUTIES AND RESPONSIBILITIES:


Answers phone calls, schedules tours, provides customer service support.Provides timely resolution of customer complaints, concerns, and inquiries.Builds effective relationships and trust with customers and potential customers by listening to their needs and educating them about our services. Performs other related duties as assigned by management. 

QUALIFICATIONS:

One to two years related experience or equivalent.Excellent customer service skills.Excellent verbal and written communication skills.Proficient on Microsoft Office. Booking software such as FareHarbor a plus. Commitment to excellence and high standards.Strong organizational skills; able to manage priorities and workflow.Ability to work independently and as a member of various teams and committees.Ability to understand and follow written and verbal instructionsProfessional appearance and demeanorAbility to perform diversified clerical functions and basic accounting procedures.Ability to effectively communicate with people at all levels and from various backgrounds.Must be able to speak, read, write, and understand the primary language(s) used in the workplace.Bilingual skills a plus.Acute attention to detail.Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

COMPETENCIES:

Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Leadership--Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Diversity--Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent.

Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. 



KP ADVENTURES, LLC is an EEO Employer - M/F/Disability/Protected Veteran Status

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