Information Technology Support Specialist

1 week ago

Cumming, Georgia, United States American Unit, Inc Full time $60,000 - $90,000 per year

Key Responsibilities:


• Manage and administer the Google Chrome Management Console for all GDC/GCI devices and users including Gmail, Calendar, Group, Shared Mailboxes, Google Sties, and associated policy and account management.


• Using information provided in the Admin Console, monitor every aspect of the Google Workspace domain. Major metrics to be tracked include but not limited to: Usage, User Status, Storage, Security and File Sharing.


• Manage and monitor sync tools and schedules to ensure proper logging, email alerts, and reports for all activities.


• Configure, deploy, and update Chromebooks, extensions and educational applications


• Enforce device and user policies, including content filters, sign in restrictions, and security settings


• Provide tier 1-2 technical support to teachers on Chrome OS and Google Workspace for education


• Troubleshoot hardware, software and connectivity issues related to Chrome devices


• Collaborate with instructional technology teams to ensure compatibility of digital learning tools


• Maintain accurate inventory records for Chrome devices and peripherals


• Document support procedures, user guides, and troubleshooting steps


• Analyze support trends to recommend improvements in device management and user experience


• Monitor system performance, updates and security compliance within the Chrome environment

Qualifications:


• Associates or Bachelors degree in Information technology, Computer Science or related field (or equivalent experience)


• 2+ years of experience providing IT support or systems administration preferably in an educational setting


• Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices

Technical Skills


• Proficiency with Google Admin Console, Chrome Management Console and Google workspace


• Proficiency in Apple products and Mac support


• Familiarity with device imaging, policy configuration, and remote management tools


• Knowledge of network connectivity, Wi-Fi troubleshooting and endpoint security best practices


• Experience supporting web-based applications and learning management systems (LMS)

Soft Skills


• Strong problem-solving skills


• Ability to translate technical information into user friendly terms


• Customer service mindset with patience and professionalism


• Excellent organizational and documentation abilities


• Strong communication skills

Preferred Qualifications


• Google Certified IT Support Professional or Google Certified Administrator


• Experience with large scale Chromebook deployments


• Familiarity with content filtering tools and device compliance reporting

Working Conditions


• Standard office and/or hybrid work environment


• Travel is required throughout the state of Georgia


• Occasional lifting of up to 25 lbs


• Will be required to go into prison setting with escorts

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