Technical Support Analyst

Our government client is looking for an experienced
Google /
Systems Administrator
on a hybrid 9+ months renewable contract
opportunity
in
Forsyth, GA.

Position:
Technical Support Analyst
|
Google Systems Administrator

W2 RATE - $37.27/hr

Job Summary:

The qualified candidate will be able to perform the following duties to include but not limited to analyzing, optimizing, and improving computer systems for agency's Inmate Services. This position will be responsible to handle any break fix issues for hardware and software in this area. The candidate should also be able to assess, operate, test and repair equipment currently used by agency and its employees and students. This person should be highly motivated to identify program needs, document program process and procedures, participate in strategic planning meetings, and be able to work under limited to no supervision. A successful candidate will also have a strong background with new and emerging technologies as well as a strong background in computer information systems. Agency is looking for someone with excellent verbal and written communication skills and must be a team player.

The qualified candidate is also responsible for administering, maintaining and supporting the Google chrome management console used across educational programs and instructional environments as well as agency. This position ensures seamless operation of Chromebook, chrome browser settings, user profiles and connected educational apps, while providing high quality technical assistance to staff. Responsibilities include setting up and maintaining users, groups, and resources. Ensure that the environment is secure and that agency data is protected. The qualified candidate is responsible for configuring and managing Google Workspace services such as Gmail, Drive, Docs, Sheets, Slides, Meet, Chat, Calendar, and more. In addition, the qualified candidate will be responsible for providing support to users and troubleshoot issues that arise with the Google Workspace environment.

Key Responsibilities:

• Manage and administer the Google Chrome Management Console for all agency devices and users including Gmail, Calendar, Group, Shared Mailboxes, Google Sties, and associated policy and account management.

• Using information provided in the Admin Console, monitor every aspect of the Google Workspace domain. Major metrics to be tracked include but not limited to: Usage, User Status, Storage, Security and File Sharing.

• Manage and monitor sync tools and schedules to ensure proper logging, email alerts, and reports for all activities.

• Configure, deploy, and update Chromebooks, extensions and educational applications

• Enforce device and user policies, including content filters, sign in restrictions, and security settings

• Provide tier 1-2 technical support to teachers on Chrome OS and Google Workspace for education

• Troubleshoot hardware, software and connectivity issues related to Chrome devices

• Collaborate with instructional technology teams to ensure compatibility of digital learning tools

• Maintain accurate inventory records for Chrome devices and peripherals

• Document support procedures, user guides, and troubleshooting steps

• Analyze support trends to recommend improvements in device management and user experience

• Monitor system performance, updates and security compliance within the Chrome environment

Qualifications:

• Associates or Bachelors degree in Information technology, Computer Science or related field (or equivalent experience)

• 2+ years of experience providing IT support or systems administration preferably in an educational setting

• Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices

Technical Skills

• Proficiency with Google Admin Console, Chrome Management Console and Google workspace

• Proficiency in Apple products and Mac support

• Familiarity with device imaging, policy configuration, and remote management tools

• Knowledge of network connectivity, Wi-Fi troubleshooting and endpoint security best practices

• Experience supporting web-based applications and learning management systems (LMS)

Soft Skills

• Strong problem-solving skills

• Ability to translate technical information into user friendly terms

• Customer service mindset with patience and professionalism

• Excellent organizational and documentation abilities

• Strong communication skills

Preferred Qualifications

• Google Certified IT Support Professional or Google Certified Administrator

• Experience with large scale Chromebook deployments

• Familiarity with content filtering tools and device compliance reporting

Required/Prefered Experience:

• 2 Years of Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices Required
• 2 Years of Providing IT support or systems administration in an enterprise environment. Required
• 2 Years of Proficiency with Google Admin Console, Chrome Management Console and Google workspace Required
• 2 Years of Proficiency in Apple products and Mac support Required
• 2 Years of Knowledge of network connectivity, Wi-Fi troubleshooting and endpoint security best practices Required
• 2 Years of Experience supporting web-based applications and learning management systems (LMS) Required

About Vector:

Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability, and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY

"Celebrating 30 years of service."