Network Voice Consultant

2 days ago

Melbourne, Florida, United States Raas Infotek Full time $100,000 - $120,000 per year

Hi,

I hope you are doing well.

We have an urgent below position .If you are interested, please share your updated resume with the rate expectation

Role:
Network Voice Consultant (L4 level)

Location: - Day 1 ONSITE
- Melbourne, FL (1st preference), Frisco, TX or Morrisville, NC (next choice)

SME Experience :

· Technical Certification: CCVP with at least 10 to 15 years of experience.

· Basic understanding of CUCM & Cisco unity connection version 8.x and 9.x.

· Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.

· Good understanding of Unity Connection Voice mail services.

· Good understanding of VoIP, MGCP, H.323 and SIP services.

· Good communication skills.

· Open for 24x7 availability

· Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.

· Expert level experience in handling Cisco IP telephony Network Infrastructure.

· independently resolve tickets within SLA

· Adheres to standard operating procedures / work instructions

· Follow the escalation process

· Follow the shift hand-over process

· Update worklogs

· Update the knowledge base

· Technically upgrade across versions of environment when required

· Ticket Monitoring

· On - call support

· Opening Bridge Call

KEY TECHNOLOGIES:

· CUCM & Unity connection 8.x and 9.x.

· SIP, MGCP and H.323 gateways.

· UCCX 8.0 and 9.0 for IMAC's

· Basic scripting knowledge of UCCX 8.0 & 9.0

Thanks & Regards

Puja Tiwari

Raas Infotek Corporation.

262 Chapman Road, Suite 105A,

Newark, DE-19702

Direct No: Ext: 138

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