Room Attendant

6 days ago

Houston, Texas, United States Sonesta Hotels Full time $32,000 - $40,000 per year

Job Description Summary

The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or assists in laundry in accordance with brand time, product, and placement standards to ensure total guest satisfaction. The candidate must be able to work two PM shifts, from 3pm to 11:30 pm, and three am shifts, 8 am to 4:30 pm. The days will be varied.

Job Description

DUTIES AND RESPONSIBILITIES:

  • Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. 
  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.
  • Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
  • Required to clean 16 to 17 rooms
  • Minimize waste of supplies and amenities within all areas of housekeeping.
  • May regularly assist with deep cleaning projects.
  • Report needed repairs or unsafe conditions to supervisor.
  • Handle all lost and found items according to established procedures.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Ensure compliance with federal, state and local laws regarding health and safety services.
  • Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

  • Some previous housekeeping experience preferred.
  • Previous background from the extended stay industry preferred.
  • Ability to speak, read, and write fluent English is preferred; other languages beneficial.
  • Basic reading, writing and mathematical abilities are preferred.
  • Frequently standing up, bending, climbing, kneeling, and moving about the facility.
  • Carrying, lifting or pulling items weighing up to 75 pounds.
  • Will be required to use commercial cleaning chemicals regularly.
  • Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. 

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