dispatcher – naples, fl

4 days ago

Naples, Florida, United States Dolphin Transportation Full time

DISPATCHER – NAPLES, FL.

Dolphin Transportation Specialists of Naples, FL, is hiring Dispatch Agents

Dolphin Transportation Specialist has been the largest independently owned, operated and maintained fleet of luxury vehicles in the South Florida region, and is now a proud member of the Hoffmann Family of Companies. Dolphin currently operates in the Naples/Ft. Myers, Sarasota/Tampa and Ft. Lauderdale/Miami areas and ever expanding, with the Hoffman Family of Companies is in many cities across the U.S.

Dolphin Transportation is the preferred & contracted transportation company for the finest luxury resorts in the area. With a full fleet of luxury sedans, SUV's, executive vans, mini and motor coaches, our commitment to quality and coordination abilities has made us experts in transportation services. We service all the colleges and universities and hotels and cruise ports in Florida.

We are looking for motivated agents to join our team. Our agents are required to have a strong knowledge of dispatching, software, multi-line phones, data entry, excellent customer service via phone/email/etc. All dispatching is done through either Naples, Sarasota or the Miami locations. Dolphin Transportation is a 24 hr./ 365-day operation. We operate 7 days a week and the hours will vary. Our Chauffeurs may work morning/afternoon shift or afternoon/evening shifts depending on scheduling and reservations. Weekend work is also expected. Below are listed requirements, responsibilities and qualities sought.

Our ideal candidate will have the following strengths:

Dispatching / Customer Service experience in the travel/Hospitality Transportation businessKnowledge of the area (Southwest FL)Ability to multi-task and prioritize dutiesExcellent communication, analytical and problem-solving skillsHigh energy level and commitment to assigned tasks

REQUIREMENTS:

Must speak and write fluent English, Spanish is a plusSolid computer skills including software, Word, Excel and Outlook and ability to master new programs quicklySanta Cruz Transportation software experience preferredCustomer Service oriented with experience handling customer complaints and problemsRequired to work in office, shifts and any day of the week, as Dolphin is open 24/7, 365 days/ year.

JOB DUTIES:

Answer incoming callsEnter Reservations into Santa CruzCommunicate with drivers and customers by telephone and emailUpdate dispatch logs/spreadsheetsMonitor the vehicle and driver gridSchedule and dispatch drivers and vehicles based on workloadMaintain a close working relationship with the sales and maintenance departments

This is a Full-time position.

Dolphin Transportation Incentives

Compensation competitive and based on experience/qualificationsBenefits – Health, Dental, Vision, 401k, PTO & Holidays

You must submit the following for consideration and review with your application:

ResumeDriver's License

EEOC / DFWP

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