Administrative

6 days ago

Fall River, Massachusetts, United States NOVAE LLC Full time

Founded in 1995, Novae started making trailers in January 2001 with the idea to offer quality products with great service, deal fairly with people, and recognize that suppliers, employees, community and customers are all important to success. Our purpose is to create opportunities for people to make their lives better and to leave a legacy of positive impact.

Headquartered in Markle, IN, Novae is one of the fastest-growing and most respected trailer manufacturers in North America, operating 12 distinct brands including Sure-Trac, H&H Trailers, CAM Superline, ITI Cargo, Midsota, Mirage Trailers, and LOOK Trailers. Novae has grown both organically and through acquisitions to become the second largest trailer manufacturer in North America. Novae currently has more than 1,200 employees, 20 manufacturing facilities across 9 states and maintains an active dealer network of more than 1,100 partners.

Our company is driven strongly by growth and a set of core values the leadership team emphasizes: Embracing and Driving Change, Service-Minded, Strong Character, Self-Discipline, Accountability, Work Ethic.

In December 2021, Brightstar Capital Partners ("Brightstar"), a private equity firm focused on partnering with families, founders, entrepreneurs, and management teams, completed its acquisition of

Job Summary:  Responsible for creating a prompt, enthusiastic, and professional first point of contact for all visitors and phone inquiries and complete administrative tasks as outlined below in support of the Operations and Leadership teams.

Essential Functions: 

Welcome and greet all visitors to the building and connect them with the appropriate individual.Answer all incoming calls and transfer to the appropriate individual or take a message, if necessary. Ensure messages are routed to the appropriate person in a timely manner.Process incoming mail and deliveries and distribute to appropriate locations/individuals; including distributing live payroll checks to Human Resources as soon as received in mail.Accept paper employment applications and forward to Human Resources.Review production schedules and track to ensure correct work orders are ready on a daily basis, print work orders for production team, print Vehicle Identification Number (VIN) stickers for trailers, create Jack tag and wire tags for production team to track trailers through the process with work order; create packets with work order, VIN and tags for use through the manufacturing process.Prepare work order and inspection sheets for scanning, scan work order and inspection sheets and place in appropriate file, rename work orders electronically.Receive warranty registration cards via mail and email and enter relevant data into system (Widgets)Ensure the copier, VIN printer and postage machine are in good working order and replace paper and toner as needed. Contact technical support when required. Organize purchases of office supplies.Assist in other areas and perform other duties, as needed.  (This is not intended to be a comprehensive list of activities, duties, or responsibilities required for this job.)

Qualifications and Requirements:

Associate's degree in business related field or the equivalent demonstrated skills and abilities preferred, high school diploma/GED required.Must have prior customer interface experience and demonstrate a solid customer service mindset.Strong computer skills are required with a working knowledge of Microsoft Office and related software .Previous experience utilizing an ERP system such as Visual is preferred.Excellent communication skills both written and verbal, including past experience answering phones or communicating with customers via phone.Highly motivated self-starter.Empathy.   Treat all individuals with respect and dignity.Active learner.  Continuously expand knowledge.Flexibility.   Be open to change and willing to continually improve.

Benefits

  • Medical Insurance (PPO and HDHP options)
  • Dental Insurance
  • Vision Insurance
  • Critical Illness Insurance
  • Accident Insurance
  • Supplemental Life Insurance (Employee, Spouse and Children)
  • 401(k) contribution after 30 days + company match on first 3%
  • Weekly Accrued PTO
  • Company Paid Short Term and Long Term Disability 
  • Company Paid Life Insurance 

Novae LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Novae LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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