Information Technology Technician
7 days ago
This is IT Support in a warehouse environment. Prior warehouse experience preferred.
Shifts
looking to do 4 x 10hr shifts
- Friday through Monday 6am to 4:30pm
This is a long term contract position
.
The onsite Warehouse IT Service Support II role is essential for delivering high-quality IT support to internal associates. This position encompasses Tier 1, Tier 2, and occasionally Tier 3 support, ensuring adherence to corporate service level agreements. Support is provided through various channels, including ServiceNow ticketing system, in-person assistance, phone calls, emails, and Instant Messages.
Key Responsibilities:
Provide comprehensive hardware support for RF scanners, printers (document centers, group LaserJet, and label printers), PCs, video conferencing systems, mobile devices, and tablets as well as networking, messaging, security, and mobility platforms
Handle user access requests and issues
Support internal systems and applications
This role demands a proactive approach to problem-solving and a commitment to maintaining the highest standards of IT service delivery.
Essential Duties & Functions
Job requires worker to be on-site being dependable and reliable.
Travel to other locations within a 2-hour driving radius for support and project purposes, when remote assistance is not feasible.
Manage assigned tickets through ServiceNow, creating and documenting all activities in the internal ticketing system, and updating the status to reinforce service level agreements.
Education (preferred but not mandatory): Associate's, bachelor's degree in computer science or a related field, or technical diplomas or certifications.
3 to 4 years of experience in a warehouse environment, executing most, if not all, of the essential duties and functions listed, and possessing the requisite knowledge, skills, and abilities necessary for the job, including the physical requirements.
Mandatory use of safety shoes
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