Senior Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager, SMB in Washington.

In this role, you will lead strategic customer relationships and ensure exceptional experiences for high-value small and medium business clients. You will collaborate closely with cross-functional teams to drive adoption, retention, and success metrics, acting as the trusted advisor to key stakeholders. Your insights and account strategies will directly impact customer satisfaction, growth, and long-term partnership outcomes. This position offers the opportunity to influence product adoption, optimize workflows, and shape customer success initiatives in a fast-paced, high-growth environment. Ideal candidates thrive in client-facing roles, possess strong analytical skills, and enjoy driving meaningful impact through relationship management and operational excellence.

• Own a portfolio of strategic SMB accounts, developing and executing comprehensive account strategies for long-term success.
• Proactively identify and mitigate risks, coordinating with internal stakeholders to address issues and maintain customer satisfaction.
• Build and nurture relationships with senior customer stakeholders, understanding their business objectives and defining success plans.
• Serve as the voice of the customer by providing actionable product and operational feedback to internal teams.
• Coordinate cross-functional teams to ensure timely completion of customer requests and successful delivery of platform features.
• Drive adoption of product features to improve customer experience, retention, and engagement.

• 6+ years of relevant client-facing experience, ideally in fast-growth startups, consulting, investment banking, or private equity.
• Strong relationship-building skills, maintaining composure under pressure and celebrating customer successes.
• Data-savvy with the ability to analyze complex datasets and translate insights into actionable recommendations.
• Self-motivated, proactive, and able to thrive in a fast-paced, high-responsibility environment.
• Proven track record of delivering measurable business impact and achieving results in top-tier organizations.
• Strong analytical skills and curiosity, with the ability to synthesize data and provide insights for strategic decision-making.

• Competitive salary and performance-based rewards.
• Stock grant opportunities based on role and location.
• Remote work flexibility, with optional coworking space access.
• Scalable benefits and perks tailored to your location and employment status.
• Inclusive and diverse workplace committed to equal opportunity and accommodations for all employees.
• Opportunities for professional growth and development in a fast-scaling, high-impact environment.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1