Director, Quality

Use Your Power for Purpose

The Director, Quality - Digital Team Lead is responsible for the development and implementation of the Quality Assurance digital system strategy to assure high quality, effective, optimized and efficient Regulatory Quality Assurance (RQA) programs, and effective Quality & Risk Oversight across the enterprise. This includes business ownership of key systems that support quality objectives within RQA and across stakeholders/enterprise Quality functions.

This role provides oversight and leads the business facing focus on execution & continuous improvement of technology system initiatives to ensure alignment between process, technology and culture. Additionally, this role ensures business excellence by driving digital innovation, simplification, special projects (e.g. AI) and efforts focused on advancement of technology and seamless integration of RQA activities and results to the broader Pfizer Quality Management System.

This role acts as a partner to the RQA leadership team/ audit & inspection leads, Digital, and other quality groups in Pfizer.

What You Will Achieve

• Provides business leadership, subject matter expertise and ownership of all electronic systems including Veeva eQMS Audits, Deviations & Exceptions (ADX), Envision and other applications within RQA and across the QMS to ensure a cohesive and sustainable technology and data strategy across all groups internally and externally
• Manages team of professionals and contractors who are responsible for driving system strategy execution, quality/compliance objectives and continuous improvement
• Partners strategically with Digital & RQA Data & Analytics leader to drive common, connected and robust digital roadmap to enable advanced user experience across integrated technologies in support of auditing and QMS / Quality Committee objectives
• Partners strategically with Business Process Owners and Operations to ensure alignment across people, process and technology advancements, including process user councils and program governance
• Serves as Quality leader across the enterprise for advancements in support of Quality Management System endeavors; leads and supports Systems governance in partnership with digital
• Formulates recommended strategies to maximize effectiveness, accuracy and efficiency of processes and systems
• Prioritizes investments in technology in conjunction with appropriate governance boards and Pfizer Digital; Accountable for the RQA Digital budget
• Provides subject matter expertise, thought leadership and vision in quality digital systems across multiple systems/sources to create actionable insights that drive execution of the enterprise Quality strategy
• Provides technical expertise to RQA and guides functional groups to ensure system requirements are identified, designed, and distributed appropriately to highlight and interpret issues, trends, and variances within the data
• Identifies and champions improvements to processes and technologies to help achieve RQA's/Quality's business objectives, promote efficiencies and productivity and to enhance partner satisfaction
• Ensures that technology and reporting tools are seamlessly integrated across business functions and implements training programs to allow colleagues to effectively utilize system reporting functionality
• Serves as technology SME on various committees, with respect to Processes and Systems, including Vox/GenAI
• Provides updates and training on trends and issues related to business processes and support technologies to the RQA LT and colleagues
• Collaborates with Pfizer Digital to identify business requirements and implements systems solutions that streamline and/or re-engineer processes and automate operations
• Strategically partners with Digital to ensure proper data excellence, quality and governance for all systems leveraged for quality objectives
• Monitors emerging technologies and industry trends to inform the development of novel analytic solutions and positioning Pfizer as industry leader
• Accountable for ensuring validation / controls in place to support digital and data science capabilities
• Represents Pfizer externally as applicable

People Management

• Provides management to appropriately qualified/skilled data science and technology professionals to meet the technology, system compliance and operational needs of RQA/external stakeholders and to optimize skill utilization across a matrix organization
• Determines colleague skills and drives the global integrated talent pool in alignment with the RQA strategy and audit process, as appropriate
• Responsible for staff talent development, career development and performance management
• Provides current and strategic direction, as well as complete, actionable, positive and corrective feedback to others
• Assigns clear responsibility for tasks and decisions, empowers the team to independently execute on responsibilities and find solutions, sets clear objectives and measures, monitors process/progress/results, and designs feedback loops into work

Here Is What You Need (Minimum Requirements)

• Bachelor's degree with at least 8+ years of experience; OR a Master's degree with more than 7+ years of experience; OR a Ph.D. with 5+ years of experience.
• Experience in Quality Systems, including Veeve eQMS  and GxP
• Expertise in digital technologies, applications and digital architecture
• Experience leading cross-functional teams to plan and implement processes and systems to optimize business operations
• Global perspective within the context of business needs and impact
• Demonstrated business acumen in applying technology to support and improve business processes
• System fluency on relevant Pfizer information systems utilized by RQA and Quality stakeholders
• Expertise in data science, analytics and reporting applications

Physical/Mental Requirements:

N/A – Normal office environment and computer usage

Non-Standard Work Schedule, Travel or Environment Requirements:

• Ability to work flexible hours to occasionally accommodate sites / colleagues in different time zones (e.g. evening or morning teleconferences)

• Occasional business-related travel

Other job details:
Work Location Assignment: Hybrid

Relocation Assistance: No

Last date to apply:10/30/25

The annual base salary for this position ranges from $169,700.00 to $282, In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | ). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.  This position requires permanent work authorization in the United States.

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Quality Assurance and Control

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