Operations Manager
2 weeks ago
Operations Manager
The position will be responsible for supervising/managing/overseeing the following departments: Rooms Division (Front Desk, Guest Services, Housekeeping, and Maintenance) and Food & Beverage (Kitchen, Banquets and Bistro.)
This position reports to the Assistant General Manager.
Job Requirements:
- Coordinate various Departments on behalf of Assistant General Manager.
- Cover management shifts in various departments when needed
- Experience supervising Rooms Departments and Food & Beverage
- Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property.
- Experience developing standards and operating procedures.
- Thorough understanding of yield management principles.
- Participate in MOD program.
Leadership Requirements:
- Ability to manage change effectively.
- Provide leadership to the departments to achieve their goals and objectives.
- Communicate the goals and objectives and inspire employees to achieve those goals.
Managerial Requirements:
- Clear, concise written and verbal communication skills.
- Ability to clearly and concisely present technical subjects.
- Demonstrate team building experience.
- Track record promoting an atmosphere of teamwork.
- Demonstrate ability to lead by example.
- Build morale and spirit.
- Participative management style.
- Use a "hands-on" approach to management.
- Solid career progression up through the ranks.
- Abilities to inspire, train, and develop people for promotion.
- Experience training and cross-training employees.
- Instill a guest service attitude in all employees.
- Instill a "can-do" attitude in employees.
- Coach employees how to resolve and de-escalate conflicts.
- Instill a calm, organized approach in all situations.
Business Skills:
- Strong technical skills.
- Excellent time management skills.
- Strong organizational skills.
- Excellent knowledge of computers.
- Strong customer service orientation and skills.
- Excellent listening skills.
- Exceptional detail in follow-up.
- Strong budgetary, projections, and cost control skills.
- Follow/enforce company policies and procedures.
- Resolve problems.
- Assume responsibility/accountability.
- Understand security requirements.
- Thorough understanding of HR requirements and regulatory agency requirements.
- Create courteous, friendly, professional work environment.
- Provide overall direction, coordination, and ongoing evaluation of operations.
- Creative problem solving skills.
- Ability to quickly evaluate alternatives and decide on a plan of action.
- Think creatively.
- Forecasting skills.
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