Senior Site Lead

3 days ago

Buena Park, California, United States Mercy House Full time

Status: Full-Time, Non-Exempt | Payrate: $25.50/Hour | Schedule: Tuesday - Thursday 3:00 p.m. - 11:00 p.m., Friday & Saturday: 7:00 a.m. - 3:00 p.m.; Sunday and Monday: Off

Reports to: Program Manager

Department: Emergency Shelter

Region: Orange County

Job Summary: The Senior Site Lead is responsible for overseeing guest intake, logistics, and daily shelter operations at the Emergency Shelter Program. This position includes managing shelter activities, coordinating volunteers, and assisting with crisis intervention and conflict resolution. The Senior Site Lead will support staff and ensure a client-centered, trauma-informed environment.

Essential Duties and Responsibilities:

Shelter

  • Oversee and assist in the implementation of shelter activities including logistics and guest intakes to ensure quality, guest-focused, and trauma-informed delivery of services
  • Assist in the coordination of volunteers and support services
  • Oversee the organization of supplies and facility's needs
  • Encourage and discuss progress toward housing with shelter guests

Management

Goal: Support identified program staff, facilitating optimal performance

  • Support shelter staff during designated shifts
  • Assist in various aspects of staff's duties
  • Assist in coordinating and managing special group events and holiday events
  • Provide crisis/conflict intervention
  • Communicate any staff or shelter issues to Program Manager

Administration

Goal: Oversee administrative duties that support program services

  • Coordinate supply and service needs
  • Assist with securing necessary resources
  • Assist with record keeping and reporting

Miscellaneous

  • Attend staff meetings and training workshops as needed
  • Assist with general duties (stocking supplies, copies, fax, phone calls, etc.)
  • Perform ad hoc projects as appointed by Supervisor

Experience

  • Ensure a client-focused, trauma-informed, and housing-focused shelter approach
  • Ability to perform crisis intervention as needed
  • Previous shelter experience is preferred but not required

General

  • Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
  • Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
  • Dependability, responsibility, and the ability to communicate effectively and respectfully
  • Fluency in Spanish is of significant value

Physical Requirements

  • Ability to lift, bend, push, and pull up to 50 pounds
  • Prolonged periods of standing and the ability to work in a fast-paced environment

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