Human Resources Supervisor

Role Summary

This position is responsible for overseeing the daily operations of Benefits, Payroll, and Legal/Compliance functions while supervising the HR & Legal team. The role leads benefit strategy and open enrollment, manages leave of absence (LOA) and workers' compensation processes, and ensures compliance with federal, state/provincial, and local regulations. It also administers the non-management performance evaluation process, supports policy implementation, and drives continuous improvement across HR and Legal operations

• Scope of challenge - Department level
• Expected behavior - independently complete the task with some advice
• Expected tasks - Complicated irregular tasks

Essential Duties and Responsibilities

1. Manage the daily operations of Benefits, Retirement Plans, Payroll, Insurance, and Legal/Compliance support functions to ensure timely and accurate execution
2. Provide direction, workload prioritization, and performance coaching to staff, ensuring balanced task distribution and continuous skill development
3. Lead the design, implementation, and evaluation of employee benefit programs, including annual open enrollment, renewal strategy, and cost/plan analysis.
4. Monitor LOA cases including FMLA, ADA, and other statutory leaves; ensure accurate tracking within the LOA system and coordinate return-to-work and accommodation processes.
5. Oversee Insurance claims reporting, case follow-up, and coordination with insurance carriers and managers to ensure compliance and timely resolution.
6. Collaborate with external legal counsel and internal contact point to address employment-law matters, audits, and compliance with federal, state/provincial, and local regulations
7. Review and approve payroll processing, ensuring accuracy, compliance, and data confidentiality; maintain HRIS data integrity and audit readiness
8. Coordinate and monitor the non-management performance evaluation process, ensuring consistency, fairness, and timely completion across departments.
9. Support the rollout and interpretation of company policies, Employee Handbook updates, and compliance communications to staff.
10. Manage relationships with benefit brokers, plan administrators, and legal service providers to ensure effective support and service quality.
11. Develop, document, and continuously improve standard operating procedures to enhance efficiency, accuracy, and employee experience
12. Lead or assist in HR and Legal initiatives, audits, and reports; provide insights and recommendations to senior management for strategic planning
13. Performs other duties as assigned.

Requirements: Qualifications

Competencies and expected performances required for your job grade

Expertise

• Applies expert knowledge, skills and abilities from a range of fields in performing duties requiring complicated decisions, all while maintaining an awareness of safety
• Acquires and deepens detailed practical knowledge and skills pertaining to systems, regulations and laws for performing complicated operational procedures as well as all-around knowledge and skills pertaining to related duties

Problem Solving

• Based on a process of logical thinking and decision-making, promptly discerns issues pertaining to the operation and impact of policies connected to the goals of the office and/or airport, including the impact on duties outside of one's sphere of responsibility. Proactively promotes improvements, cross-divisional solutions, and the like
• Proactively proposes detailed and accurate solutions that reflect the customer's point of view for irregular, complex issues at the office and/or airport, while occasionally obtaining advice from one's superiors

Responsible Action

• Routinely acts in a disciplined manner with integrity and fairness. Responds flexibly to situations even if they are somewhat out of the ordinary.
• Is willing to take a risk and actively engage on any issue, even if it is outside of one's area of responsibility, and is able to involve colleagues and take a lead in seeing the issue through to the end with sense of timeliness

Teamwork

• Discusses complex and irregular issues with interest and sincerity, involves relevant parties from other divisions as well as other organizations, and undertakes negotiations in pursuit of the optimal outcome ?S3: Ascertains the points on which one's staffs require instruction and works to improve the knowledge, skills and positive behaviors they need for their jobs; uses accumulated know-how to enhance teamwork as a leader

Self-sustained Growth

• Works hard every day and takes initiative toward striving to learn new duties and technologies and acquire new information; seeks more effective and rational ways to work and responds to even complicated and difficult tasks with confidence
• Proactively leads activities aimed at cross-divisional improvement based on challenging goals and without fear of failure while keeping a constant eye in all directions and thinking outside of the box

Other competencies and expected behaviors required for your job

• Problem Solving: Identifies issues, analyzes data, and develops effective solutions to support HR and administrative goals
• Business Acumen: Understands company operations, goals, and industry trends to align HR strategies with business objectives.
• Organizational Support: Ensures HR initiatives align with company goals, promoting efficiency and a positive work environment.
• Planning/Organizing: Develops and implements effective strategies, prioritizes tasks, and allocates resources to achieve HR and organizational goals efficiently
• Professionalism: Maintains a high standard of integrity, accountability, and ethical behavior, setting a positive example for the team and fostering a respectful and productive work environment.

Education/Experience

• Bachelor's degree is required.
• At least 5 years of HR filed and HR Benefit experience experience is(are) preferred/required.

Other required or preferred skills and qualifications

• 5–7 years of hands-on experience managing benefit programs, HRIS, and related HR operations
• Comprehensive knowledge of U.S. employment law is preferred

Work Environment

• While performing the duties of this Job, the employee is regularly exposed to work near moving mechanical parts. The employee is frequently exposed to wet or humid conditions (non-weather); fumes or airborne particles; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather). The employee is occasionally exposed to work in high, precarious places; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.

Physical Demands

• The employee must frequently lift and/or move up to 25 pounds. While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.