Service Supervisor

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title
: Service Supervisor

Location
: Kansas City, MO

About Us
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and the planet. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at and join us to own your future.

Job Summary
Step into a fast-paced, customer-focused environment as our Service Supervisor in the compressed air commercial segment. You'll oversee the local service function across the full equipment life cycle while partnering with the sales team to drive business growth. A solutions-oriented leader, you'll guide your team in maintaining and repairing rotary screw and reciprocating air compressors, as well as compressed air system components. This role empowers you to think like an owner, taking charge of the Service P&L, making sound business decisions, and enabling your Customer Center to achieve performance goals while raising the bar in service excellence. At the core of this role is your ability to be an exceptional leader; someone who sees the big picture, hones in on the details, and elevates team performance.

Take the next step in your career and lead a team where your decisions shape success and your leadership sets the standard.

Responsibilities

• Effectively attract, coach, counsel, train, develop, and retain all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process improvement, and technical skills to the highest degree possible.
• Collaborate with the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately matched to service customers, and ensure resources are effectively leveraged across the service area to maximize Service Technician utilization. This includes balancing customer requests for emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
• Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing; service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals.
• Maximize cash flow by ensuring invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
• Effectively manage service team inventory to maintain accuracy, reduce year-end write-offs, and maintain SOX compliance through detailed reporting and regular cycle counts.
• Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop, as well as at the customer site.
• Other duties as assigned to support the service business and ensure customer satisfaction.

Requirements

• High school diploma or GED required with relevant work experience
• Minimum of three (3) years' experience in an industrial sales business setting.
• Minimum of three (3) years' experience in managing teams of people, processes and budgets strongly preferred, or an equivalent combination of relevant experience coaching, training and mentoring as a peer-leader.
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.
• Ability to work in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.

Core Competencies

• Advanced customer service skills including conflict resolution, communication, negotiation, etc.
• Leadership skills with the ability to inspire, develop, and hold teams accountable
• Strong verbal and written communication skills
• Solid operating knowledge of Microsoft office software and other basic computer usage.
• Proficiency with hand held computer (i.e. Smartphone, iPad) and network bases.

Preferences

• Associate's or Bachelor's degree in engineering, engineering technology, business or equivalent related field

Travel & Work Arrangements

• This is an Onsite, with travel position and a Company Vehicle is provided.
• Frequent regional travel to customers is required, which may include outdoor work and/or work in mechanical/equipment rooms.
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy.

What We Offer
At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit