Front Desk Supervisor

6 days ago

Kansas City, Missouri, United States Mayfair CleanersArrow Fabricare Full time $25,000 - $50,000 per year

Kansas City Luxury Dry Cleaners is seeking a Front Desk Supervisor to join our dedicated team. This role requires a polished appearance, energetic demeanor, and the ability to deliver an outstanding customer experience. Ideal candidates will have substantial experience in team management and customer interactions. Our work environment is collaborative, with a strong emphasis on customer satisfaction.

Position Overview:

As a Front Desk Supervisor, you will be responsible for ensuring exceptional customer service and smooth daily operations. You will oversee the front desk team, manage inventory, handle cash transactions, and contribute to training initiatives.

Qualifications:

  • Proven experience in customer service, sales, or related fields.
  • Strong interpersonal skills with the ability to build and maintain client relationships.
  • Team management experience.
  • Excellent multitasking and prioritization abilities.
  • Professional and positive demeanor.
  • Effective verbal communication skills.
  • Strong work ethic and reliability, including dependable transportation.
  • Commitment to punctuality and responsibility.

Key Responsibilities:

Customer Service:

  • Ensure front desk team adherence to schedules and meeting attendance.
  • Interact with clients professionally, addressing inquiries and ensuring satisfaction.
  • Resolve client issues and educate clients on business operations affecting production times.
  • Maintain accurate records of customer issues to facilitate timely resolutions.
  • Prepare reports to enhance customer service and support production.
  • Prevent conflicts between team members and clients.
  • Maintain a clean, organized, and welcoming store environment.

Inventory Management:

  • Ensure proper placement and organization of items on shelves.
  • Maintain cleanliness and organization of storage areas.
  • Resolve inventory inconsistencies.

Cash Handling:

  • Accurately and efficiently manage daily cash transactions.
  • Maintain complete financial transaction records.
  • Be accountable for any discrepancies in cash management.

Additional Responsibilities:

  • Provide quotes, manage client risk releases, and update due dates.
  • Ensure accurate communication to prevent liability in case of garment damage.
  • Manage batch processes, checking for late orders or improperly itemized items.
  • Communicate customer requests to the production team.
  • Have communication with our outsourced alterations and leather businesses
  • carry out the detail, shipments and movements of the pieces of alterations, repairs, leather and fur

By executing these responsibilities with professionalism and attention to detail, you will significantly contribute to the success of our organization and ensure high customer satisfaction.

Job Type: Full-time

Pay: $ $25.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Application Question(s):

  • Can you share your experience in front desk customer service and explain why you believe you are well-equipped to handle the challenges and responsibilities associated with working in a luxury dry cleaning company

Experience:

  • Customer service: 5 years (Required)
  • Front Desk Supervisor: 2 years (Required)
  • Dry cleaning - Laundry: 1 year (Preferred)

Work Location: In person

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