Administrative Intake Support Specialist Contact Center

Cost Center

151 Contact Center

Scheduled Weekly Hours

32

Work Shift

Second Shift (United States of America)

Shift & Status

Who Are We?

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

What Will You Do?

As an Administrative Intake Support Specialist at Pine Rest, you'll be part of tight-knit team that believes in the healing power of your expertise and compassion. This position provides intake phone triage, customer reception, registration, external courtesy communication and completes admission in accordance with patient needs.

Administrative Intake Support Specialists are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Principal Duties and Responsibilities:

• Professionally and calmly handles crisis calls to determine appropriate next steps in the assessment process.
• Complete phone triage intake for all HRS admission referrals.
• Reviews/monitors/collects program data, providing evaluation to enhance data.
• Works effectively and collaboratively in a multi-disciplinary team to insure excellent patient experience.
• Performs related office duties such as patient registration, insurance verification and courtesy phone calls.
• Able to manage and implement emergency procedures for the entire organization.
• Manage switchboard operations for the entire organization, directing customers to the requested persons.
• Orient patient to assessment process and complete admission paperwork.

What Does This Role Require?

Education/Experience:

• Associate degree or equivalent knowledge, skills, experience and abilities required.
• Ability to provide culturally inclusive care with a wide range of individuals in a diverse community setting.
• Interpersonal relationship skills necessary in order to relate to a wide variety of internal and external contacts including patients and families, multi-disciplinary treatment team members, other hospital employees, and a variety of individuals in the social sphere of the patient under treatment.

What Benefits Do We Offer?

• Medical, dental, vision & life insurance plans
• 403(b) retirement match contribution by Pine Rest
• Generous PTO for full and part time employees
• Tuition assistance & loan forgiveness
• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice:

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

Successful completion of a drug screen prior to employment is also part of our background process.