Technical Post Production Support Specialist

What we are looking for

The Post-Production Technical Support Specialist (PPTSS) supports customer post-go-live of the Charles River Investment Management Solution (CRIMS) product. Their contributions include defining new client requirements, configuring and tuning the application to the client's business and technical needs, testing technical workflows and resolving issues.

The Specialist will liaise with other Charles River Support team and Product resources to troubleshoot application issues and to determine the optimal technical solution. The ideal candidate will have at least 3 to 5 years of hands-on experience gained in the financial industry working for a consultancy or software vendor. This role is a highly technical role and spans XML messaging, Charles River web services API, ETL tool usage, Java and/or C# programming, and database administration tasks.

Why this job is important to us

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform - State Street Alpha, that was launched in 2019.

What you will be responsible for

• Java and C# programming
• Lead and manage multiple technical initiatives, potentially on multiple tasks simultaneously.
• Develop with a result-driven approach while maintaining tight schedules.
• Participate in functional and technical requirements gathering and review
• Create, test, and correct inbound and outbound interfaces
• Collaborate with team members including business analysts, project managers, and customer staff
• Serve as a technical expert in implementation or supporting projects

What we value

• Java and C# programming
• Windows and Unix (Linux)
• Knowledge of ETL tools such as Kettle and Talend
• Familiar with at least one SCM (Perforce would be a plus)
• XML and XSLT
• Understanding of ERDs
• Tomcat configuration and optimization
• N-tier application architecture
• SOAP/XML and messaging software like MQ Series, MSMQ, Sonic MQ, Open JMS, Kafka
• In-depth knowledge of one of the following RDBMS: Oracle or MS SQL Server
• Perl
• Self-motivated and Self-driven
• BS/MS in Computer Science or equivalent field.
• Ability to work in a dynamic, fast-paced, team environment.
• Experience in methodology-based solution delivery and managing customers' expectations.
• Problem solving skills and ability to recognize long term solutions across multiple projects.
• Must be detail-oriented and have the ability to multi-task.
• Self-starter, able to work both independently and as part of a team.
• Excellent communication skills (verbal and written); good interpersonal skills; ability to gather and understand requirements in the financial sector; solid client interaction skills.

Strong preference

• Financial services industry experience
• Previous consulting background
• Previous OMS implementation experience
• System integration using ETL tools
• Experience with Azure and Snowflake 

Education & Preferred Qualifications:

• A BA/BS degree in a business or technical field including Finance, Economics, Engineering or Computer Science.
• A minimum of 5 + years of progressively responsible experience in the Financial / Software Services industry (Financial market information systems background preferred)
• The ability to travel to client sites throughout the United States and Canada as well as the ability to work effectively when remote from clients. Travel 10-15%

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world.  From technology to product innovation we're making our mark on the financial services industry.  For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people.  We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment.  Our benefits packages are competitive and comprehensive.  Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks.  You'll have access to flexible Work Program to help match your needs.  And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity, and Social Responsibility. We truly believe our employees' diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients.  We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality.  Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader.  You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Company: Charles River Development

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Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

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Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.