General Manager

Job Summary

Inspire Brands' Alliance Kitchen is a first-of-its-kind innovation kitchen concept that brings together the best of Arby's, Buffalo Wild Wings, SONIC, and Jimmy John's—all under one roof. Designed exclusively for take-out and third-party delivery, Alliance Kitchen is a hub of operational innovation and efficiency, redefining how we serve guests and develop talent. As the General Manager, you'll lead this nontraditional – non guest facing, multi-brand facility with a bold vision for the future of food service. You'll oversee day-to-day operations and strategic initiatives across all four brands, driving financial performance, team development, and brand integrity. This role is key to delivering exceptional guest experiences while fostering high-performing, cross-functional teams. You'll also play a critical role in shaping Inspires' next-generation restaurant model—where technology, streamlined operations, and leadership growth come together to create what's next in the industry.

Top 5 Responsibilities:

1. Drive Operational and Financial Performance

Lead restaurant operations to achieve sales growth and profitability targets. Analyze performance metrics, identify opportunities, and implement strategies that maximize revenue, control costs, and ensure operational excellence.

1. Provide Leadership, Coaching, and Support

Partner with restaurant leaders through regular business reviews and coaching conversations. Address performance exceptions, provide operational guidance, and develop management capabilities to drive consistent execution across all brands.

1. Build and Maintain High-Performing Teams

Ensure restaurants are fully staffed with skilled, friendly, and motivated team members. Oversee recruiting, training, and scheduling practices to maintain optimal labor efficiency and strong employee engagement.

1. Ensure Exceptional Guest Experience and Brand Standards

Elevate restaurant performance by reinforcing Safety First procedures and excellence in product quality, friendliness, cleanliness, accuracy, and speed of service. Conduct Area Operations Reviews (AORs) on schedule to measure compliance and performance improvement.

1. Develop Future Leaders and Strengthen the Talent Pipeline

Build a strong bench of "A" players by effectively executing training and development programs. Foster a culture of accountability, growth, and operational expertise that supports long-term business sustainability.

Operational Leadership

• Oversee daily operations across all restaurant brands to ensure adherence to brand standards, operational procedures, and company policies.
• Develop, implement, and monitor operational systems to improve efficiency and scalability.
• Ensure operational consistency and excellence across all units while respecting each brand's unique identity.
• Partner with culinary, marketing, and supply chain teams to support new product launches, promotions, and menu updates.

Financial Performance

• Own P&L performance across all brands, ensuring revenue growth, cost control, and profit maximization.
• Establish and monitor financial goals, budgets, and forecasts for each concept and region.
• Identify opportunities for cost savings, process improvement, and margin enhancement.

People Leadership & Development

• Foster a culture of accountability, leadership development, and operational excellence.
• Conduct regular performance evaluations and develop succession planning strategies.
• Promote employee engagement and retention through strong communication and leadership practices.

Guest Experience & Brand Standards

• Ensure each restaurant delivers exceptional guest experiences aligned with each brand's positioning.
• Monitor guest feedback and brand reputation, implementing corrective actions where needed.
• Partner with QA and Training to maintain brand integrity, safety, and compliance standards.

Strategic Growth & Innovation

• Contribute to company-wide strategic planning, expansion, and brand development initiatives.
• Support new unit openings, remodels, and brand integrations.
• Leverage data and market insights to identify emerging trends and opportunities.

Cross-Functional Collaboration

• Work closely with Marketing, HR, Finance, and Supply Chain teams to align operational goals with overall business strategy.
• Serve as the key liaison between corporate leadership and field operations.

Qualifications:

• 4+ years of restaurant General Manager experience; multi-brand and multi-unit experience strongly preferred
• Strong financial acumen with experience managing large-scale P&Ls
• Proven ability to lead diverse teams and drive results through others
• Excellent communication, strategic planning, and problem-solving skills
• Experience with franchise and corporate-owned restaurant operations is a plus

Performance Metrics:

• Same-store sales growth and profitability
• Operational audit and brand compliance scores
• Employee retention and engagement rates
• Guest satisfaction and reputation metrics
• Execution of brand initiatives and new openings

As a General Manager, you could be the one helping your restaurant management team and team members to success. You And you're in the right place if you're here for:

• Weekly Pay
• Bonus Program*
• Free Shift Meals & Meal Discounts*
• Best in Class Training & Continuous Learning
• Advancement Opportunities
• Paid Time Off*
• 401(k) Retirement Plan*
• Tuition Benefits*
• Medical, Dental, and Vision*
• Champions of Hope*
• Cash Referral Program
• Journey Wellbeing Support Tool
• PerkSpot Discount Program
• Recognition Program
• Slip Resistant Shoes Programs
• Community & Charitable Involvement
• Igniting Dreams Grant Program
• Training Contests

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide.

We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.