Application Support

22 hours ago

Plano, Texas, United States Career Mentors Full time
Job description

F2F interviews scheduled on May 15–16, 2025

  • W2 Candidates only

  • 2 Junior roles — Pay Rate: $65/hr on W2

  • 2 Senior roles — Pay Rate: $80/hr on W2

We are looking for talented Application Support / SRE Engineers to join our team in Plano, TX. This role focuses on delivering incident management, L1/L2 support, and reliability engineering for critical internal applications hosted on public cloud platforms, particularly AWS. You will work across cloud infrastructure, automation, application support, and incident response to ensure a stable and scalable production environment.

Job requirements

    • Deliver incident management and advanced L1/L2 application support across public cloud platforms, with a strong emphasis on AWS.

    • Act as the first point of contact for application developers and stakeholders through a ticketing system.

    • Communicate effectively with users at all organizational levels.

    • Leverage automation and scripting to scale support tasks and improve operational efficiency.

    • Continuously optimize operational processes to improve efficiency, reliability, and security.

    • Train and guide users to self-diagnose and troubleshoot common issues.

    • Investigate and identify root causes of incidents; document and implement solutions to prevent recurrence.

    • Provide technical support across environments: Unix, Linux, Mainframe, Windows.

    • Manage events and incidents efficiently, ensuring timely resolution and communication.

    • Analyze and debug production issues and gather feedback to enhance platform resilience.

    Required Skills and Experience:

    • Strong understanding of the Software Development Lifecycle (SDLC) and ability to read Java and Python code.

    • Hands-on experience with Unix Shell scripting and Python scripting.

    • Extensive cloud experience, especially with AWS.

    • Solid hands-on experience with Kubernetes.

    • Strong troubleshooting and diagnostic skills for application, security, and access issues in large-scale enterprise environments.

    • Experience with databases: Oracle DBA, Cassandra DBA, CockroachDB (including performance tuning, connectivity, backups, indexes, monitoring alarms).

    • Familiarity with middleware and messaging tools: Kafka, MQ.

    • Experience with Apache Tomcat.

    • Strong system engineering and administration skills (Unix/Linux).

    • Experience with monitoring tools (e.g., Splunk, Dynatrace) and ticketing systems.

    • A strong commitment to automation and continuous improvement.

    • Excellent communication and collaboration skills.

    • Strong analytical skills with the ability to understand incident causation and implement preventive measures.

    Preferred Soft Skills:

    • Ability to work independently and proactively in a fast-paced environment.

    • Strong problem-solving mindset with a passion for improving reliability and performance.

    • Effective communication with both technical and non-technical stakeholders.

    TopTech Talent is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

    Third-party recruiters, please do not reach out for this role.

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