Automotive Service Advisor

1 day ago

Houston, Texas, United States Group 1 Automotive Full time

Overview:

GROW YOUR CAREER WITH FORD | DELIVER LUXURY SERVICE, BUILD LASTING RELATIONSHIPS

Group 1 Ford of Southwest Houston is looking to add a Service Advisor to join our Ford team. We're not just a service center — we are a team that values top-quality work, strong relationships, and a shared passion for the automotive world. As part of Group 1 Automotive, a leader in the automotive retail, a fortune 250 company that owns and operates automotive dealerships and collision centers in the United State and United Kingdom. We are seeking passionate team members who are customer-centric and driven to be at the pinnacle of their field.

Must be available to work weekends

We offer...

  • Salary Base Pay Plan, Plus Bonus's
  • Service Advisor University – Paid for by Group1 Automotive
  • Health, Dental & Vision Insurance
  • Life & Disability Insurance
  • 401(k) with Company Match
  • Paid Time Off
  • Employee Vehicle Purchase Program
  • Employee Stock Purchase Plan

Responsibilities

  • Greet customers in a timely, friendly manner and obtain pertinent vehicle information
  • Actively promote and build rapport with the customer
  • Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
  • Generate and provide customer with a complete and accurate estimate of repair
  • Establish and communicate completion time of repair with customer and technician
  • Answer incoming service calls
  • Maintain and schedule service appointments
  • Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
  • Strictly follow the manufacturer's warranty guidelines and procedures
  • Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
  • Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property

Qualifications

  • Minimum of 5 Years Service Advisor Experience Required
  • Ford Service Advisor Experience Plus
  • CDK, XTIME and TSD experience preferred
  • Product Knowledge
  • Ability to identify the problem quickly
  • Good knowledge of automobiles
  • Effective analytical and communication skills
  • Effective people skills
  • Good reading, computer, and mathematics skills
  • Leadership quality
  • Ability to learn new technology and repair and service procedures and specifications
  • Fluent in the English language
  • High School Diploma or Equivalent
  • Must have a Valid Driver's License

We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today, or refer a qualified friend

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify

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