Community Manager

General Description

The Community Manager is responsible for all phases of on-site property operation, under the direction of the Regional Manager.  The Community Manager is responsible to maintain all aspects of the property's assets to Conifer standards.  

Position Details

• Full-Time
• Exempt
• 40 Hours per Week
• Monday - Friday
• 8:30 AM - 5:00 PM

Location

• Cold Spring Lane Apartments located at 3025 West Cold Spring Lane Baltimore, MD 21215.

Job Description

People: 

• Recruit, hire, train and be responsible for work performance by all team members under his or her direction to include, but not limited to, coaching, mentoring, and regular performance management of team members in accordance with Conifer policy and procedures. 
• Perform written evaluations of employees and make recommendations for salary increases and/or advancement, under the supervision of District Managers and Regional RVPs. 
• Maintain and submit regular and timely attendance records of all team members under his or her direction.  Ensure overtime is reasonable and necessary, with District Manager approval where appropriate. 
• Follow and enforce all Conifer policies and procedures. 
• Market and approve/disapprove all applications for rental; prepare, process and sign all leases and related forms. 
• Work effectively with local housing authority, if applicable, to ensure timely leasing and recertifying of applicants/residents.  
• Provide excellent customer service to residents and resident organizations; respond timely and professionally to any inquiries including resident concerns.  
• In a professional and timely manner, and in accordance with Conifer policy, respond to and address all internal and external requests for information or action. 

Property: 

• Ensure complete implementation and compliance with all housing program requirements and directives as appropriate. 
• Actively manage the occupancy of the property, ensuring all waitlists are maintained, applications are pre-processed according to vacancy trends and vacant units are turned and leased timely. 
• Handle all details of move-ins and move-outs, giving special attention to apartment inspection check lists. 
• Ensure that community is maintained to Conifer standards.  
• Immediately report accidents and emergency situations to Risk Management and District Manager. Complete and submit the proper incident reports. 
• Ensure that all maintenance requests are handled on a timely basis while effectively communicating to the residents. Ensure that appropriate written records are kept of all maintenance work completed. 
• Inspect Community and apartments in accordance with Conifer policy.   
• In conjunction with Maintenance Supervisor, obtain competitive bids for contract services and capital improvements; process bid packages per Company procedures. 
• In conjunction with Maintenance Supervisor, draft approval memos and contracts for approval and supervise outside contractors working on the property to ensure contract compliance. 

Financials: 

• Assist in development of annual budget and work within the approved budget.  Seek District Manager approval for any unbudgeted expenses. Complete monthly variance reports and actively contribute to reforecasts as required.   
• Collect rents and handle delinquent accounts in a timely and efficient manner. 
• Maintain clean resident and subsidy ledgers. 
• Make bank deposits daily and/or as required. 
• Process all accounts payable timely and in accordance with budget and Conifer procedures. 
• Emergency on-call duties as required or assigned. 
• Physical attendance at assigned work location during scheduled hours is essential. 
• May be required to assist at other Conifer locations as needed. 
• Other job-related duties, projects as assigned 

Experience

• Minimum 1-3+ years prior site management or apartment management housing experience, preferably in affordable housing.   
• Compliance experience or knowledge (LIHTC, HUD-Sec. 8, RD, others) strongly preferred. 
• Minimum 1+ years team supervision experience including training and performance management skills. 
• Demonstrated prior customer service or sales experience a plus. 
• Strong MSOffice skills (Word, Excel, PowerPoint, Outlook) for effective communications. 
• Yardi Voyager experience desired or other accounting or housing software programs a plus. 
• Demonstrated experience in solving resident, personnel, vendor and financial problems. 
• Accounting experience with budgeting, accounts receivable & payables, variance analysis strongly preferred. 
• Reliable transportation and valid drivers' license needed. 
• Flexibility to travel for training, meetings, conferences, as scheduled. 
• Lease-up process of new residential communities, including conducting tours, processing applications, executing leases, and coordinating move-ins to achieve occupancy goals. 

Education

• Minimum High School degree/GED equivalent required. 
• Associates Degree in Business or some college desired; Bachelors' degree a plus.  
• Certifications Preferred or willing to obtain: 

1. Tax Credit Specialist (TCS) 
2. LIHTC (Low Income Housing Tax Credit) 
3. S.T.A.R. Training  
4. Others pertinent to affordable housing industry. 

Requirements

• Excellent interpersonal and customer service skills. 
• Collaborative, friendly to effectively handle issues as they arise. 
• Demonstrated excellent written/oral communication skills. 
• Ability to exercise good business professionalism and business judgment at all times. 
• Strong organizational, time management, and multi-tasking skills to meet required deadlines. 
• Resourceful; effective problem-solving skills. 
• Flexibility – able to prioritize projects and adapt work projects quickly when needed. 
• Able to work both independently and a team. Certified Occupancy Specialist (COS.) 
• Positive outgoing attitude to assist residents, visitors, fellow employees, community representatives.

Conifer Realty is a professional, service-oriented organization offering a competitive compensation package commensurate with experience, along with excellent benefits that include ongoing training and development, 13 holidays, 15 days paid time off, 401K with company match, medical, HSA, dependent care Flex account, dental, vision; company-paid life, short and long-term disability insurances; and a wellness program.   

The salary rage for this position is $70, $75, The actual compensation may vary depending on a wide range of factors, including experience, skills, qualifications, certifications, location, etc. This range does not include additional forms of compensation such as bonuses.  

APPLY TODAY via our website link: complete our application process and attach your resume. You will hear directly from the hiring manager on next steps in the process. Thank you for your interest in joining the Conifer Team   

Conifer Realty LLC is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.