Bilingual Community Manager

4 days ago

Baltimore, Maryland, United States KETTLER Full time $90,000 - $120,000 per year

The Community Manager, under the direction of the Regional Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community operations.

  • Managing administration of property operations and leasing office.
  • Monitoring the financial operations and achieving budgeted NOI.
  • Providing a quality living environment for residents and positive work environment for team members.
  • Hiring and supervising all on-site staff, including maintenance staff.
  • Ensuring that all apartments and property grounds are maintained at company standards.
  • Ensuring that rent is collected in a timely manner and following appropriate procedures when residents are delinquent.
  • Contribute to achievement of team goals, leasing benchmarks, and resident retention.
  • Support outreach initiatives that effectively market/promote the property.
  • Understand the current sub-market and mentor others to ensure their comprehension.
  • Lead by example to help maintain a high-performing, customer-focused team.
  • Contribute to resident satisfaction and the achievement of property goals.
  • Other duties as assigned

Qualifications:

  • 4+ years' experience in the property management field.
  • 2+ years' supervisory experience.
  • Bilingual (English and Spanish)
  • Experience with the Low-Income Housing Tax Credit (LIHTC) program is preferred
  • High School Diploma, Bachelor's Degree preferred.
  • Computer Proficiency and knowledge of Microsoft Office Suite.
  • Demonstrated Leadership ability and proven track record of success with the leasing process.
  • Must be able to work on the weekends.
  • Experience with property management software.
  • Must be able to walk apartments and grounds, including steps and climbing stairs.
  • Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.
  • Strong financial analysis, budgeting, and P&L management skills.
  • Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
  • Experience with unit and common area renovations.

About KETTLER:

Intentional, thoughtful, and boutique designed; are the words used to describe KETTLER's strategy for real estate development since its inception in 1977. As a third-generation builder, Founder & CEO Robert C. Kettler parlayed a small construction business to be a multi-million-dollar real estate services firm. Over the last four decades, Kettler has been inspired and led by industry-leading innovators who identify and envision impressive plans for the land and buildings that have become roots of many of the most vibrant, diverse, and thriving neighborhoods in the Mid-Atlantic region to date. KETTLER has a credible reputation as one of the top multifamily development companies in the region for designing quality, mixed-use, and expansive spaces for residents to call home. Our vision has always been to build planned communities that bring people closer to their environment by developing premium sites that have access to transit and existing infrastructure. With a history as the mainspring in some of the most iconic communities in the Mid-Atlantic Region, our goal is to create economic and aesthetic value for investors, residents, and neighbors. The communities that we develop shape growth for the future and our satisfaction comes from enriching the neighborhoods that we are a part of.

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