Residential Install Manager

1 day ago

Sanford, Florida, United States Del-Air Full time

DEL-AIR Heating, Air Conditioning, and Refrigeration, Inc. is a growing industry leader with seven locations serving Central Florida - Clermont, Davenport, Tampa, Jacksonville, Melbourne, Sanford (headquarters), and Sarasota

Primary Responsibilities:This role directs and coordinates all activities of retail, commercial and retrofit installation of HVAC equipment and provides levels of customer service and satisfaction.

Specific Duties & Tasks:

  • Plans, develops with staff, and implements services and activities by which Company policies and goals are achieved.
  • Reviews work performed by installation staff with customers on job site to determine satisfaction.
  • Coordinates activities of Department such as verification of equipment and materials needs, scheduling, installation, billing, and customer satisfaction to effect operational efficiency, productivity, and economy.
  • Analyzes Departmental performance as indicated by Operational and Financial Reports to identify areas in which performance targets are not being realized and formulate implementation strategies for improvement.
  • Reports to Director of Operations on elements of activities being performed in Department or being experienced in association with other Departments such as sales by which targets are/ are not being realized including use of resources, procedures, accuracy of pricing and billing.
  • Resolves customer complaints regarding equipment, supplies and services.
  • Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
  • Responsible for special projects as requested by management and other duties/ responsibilities as assigned to meet the ongoing needs of the organization.
  • Ensure compliance with all Del-Air policies and procedures.

Qualifications:

  • High school diploma or equivalent required. Any combination of education, training and experience that demonstrates the ability to perform the duties of the position may be considered.
  • Minimum of 5 years of experience in the HVAC trade
  • Prior experience in a management role, preferred.
  • Computer literate with expert knowledge in MS Office Suite – Word, Excel & Outlook specifically
  • Outstanding communication and customer service skills
  • Eligible to legally work in the United States.
  • Always obtain a valid driver's license and able to meet FCCI auto guidelines to operate a company-owned vehicle.
  • Be at least 18 years of age.
  • Ability to speak Spanish, preferred but not required.
  • Successfully complete a background check and drug screen.
  • Ability to thrive in a team environment.

Benefits offered by Del-Air:

  • Opportunities for career growth and advancement
  • Competitive wages & Bonus Incentive Plan
  • Company Paid Life Insurance
  • Company Paid Telehealth Program - MDLIVE
  • Medical, Dental, and Vision Plans
  • Supplemental Benefit Plans (Disability, Accident, Critical Illness, etc.)
  • Paid time off (PTO) / Paid holidays
  • 401K Retirement Plan - Match
  • Corporate Wellness & Safety Programs
  • Referral Incentives
  • And more…

We are accepting applications by replying to this job posting. Please submit a resume or detailed description of the job history to be considered for the position.

We are an Equal Opportunity Employer and a Drug-Free Work Place

Military Friendly Employer

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