Monitoring Lead- Application Hosting

Job ID LocationWASHINGTON, DC, USDate Posted CategoryEngineering and SciencesSubcategorySystems EngineerScheduleFull-timeShiftDay JobTravelNoMinimum Clearance Required NoneClearance Level Must Be Able to ObtainPublic TrustPotential for Remote WorkNoDescriptionSAIC is seeking a Monitoring Lead-Application Hosting candidate to support our DOT contract. This person is responsible for the design of the DOT SMS and supporting the Service Management System operations, to include engineers and the SMS development life cycle.Full-time onsite at DOT HQ, Washington DCThis role is responsible for ensuring the effective discovery, monitoring, and management of IT infrastructure — including servers, cloud services, networks, applications, and storage systems — through OpenText, OBM, SiteScope and other tools. Resolves and appropriately completes assigned tasks and change requests, acting as an escalation point for monitoring-related issues. Provides co-witness and correlation support during assessment and outage bridges to assist in resolving service disruptions and restoring services. Creates alerts and notifications based on service availability. Creates policies and procedures for performing monitoring and standardizes onboarding and offboarding for monitoring activities and dependencies. Applies new solutions through research and collaboration with team members and determines appropriate courses of action for monitoring enhancements and integrations. Implements Management Packs, custom dashboards, third-party connectors, and monitoring automation to proactively detect, troubleshoot, and resolve service-impacting issues.Core monitoring duties include enterprise event consolidation, topology-based health analysis, performance metric tracking, event correlation configuration, and ongoing optimization of OBM to improve operational visibility and responsiveness.Job Description And DutiesPosition is required to be full-time onsite at DOT HQ, Washington DCAssist in driving, standardizing, and managing unified configuration management databaseCollect and aggregate data to support decisions across ITIL processes (configuration, event, capacity, availability, demand, incident, event, and problem management) and perform analysisAssess and fine tune monitoring capabilities to provide accurate and actionable alerts to the 24x7 operations systemsCreate and provide intuitive and informative dashboards on current and past performance and service statusConfigure, maintain, and optimize monitoring dashboards to monitor health and performance across diverse IT infrastructure componentsDeploy, manage, and update Management Packs, connectors, and monitoring policies to support business application and service monitoring needsPerform event correlation and filtering to streamline incident triage, reduce noise, and ensure timely escalation to appropriate operational teamsIntegrate data sources from third-party monitoring tools (OpenText OBM, SiteScope, Microsoft SCOM) into the unified OBM event consoleConduct proactive performance and availability monitoring, identify root causes of issues, and implement preventive measures to improve service deliveryQualificationsRequired Education and ExperienceMust have a minimum of 10 years of experience providing Service Management System administration servicesMust have a minimum of 7- 8 years of experience related experienceHighly prefer a Bachelor's degree in a related fieldMust have experience managing SMS development activities and be proficient in applying the SDLC and DevOps principlesMust have knowledge the current DOT SMS. (Currently ServiceNow)Minimum 2 years of experience managing OpenText suite of tools including AI Operations Management, Operations Bridge, SiteScope, and OpticDirect experience and expertise with Management Protocols including SNMP, and WMIScripting Experience PowerShell, VBScript, and/or other scripting experienceExperience managing monitoring systems with >250 Host and/or >3000 sensorsExperience operating other monitoring solutions including Zenoss, PRTG, Zabbix, and/or NagiosExtensive experience with monitoring server, storage, database management, networking, and applications, with a strong emphasis on maximizing the value and effectiveness of monitoring solutionsProven track record of engineering monitoring solutions, providing strategic direction, and fostering a collaborative and innovative work environmentCandidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trustPreferred Skills And QualificationsExperience supporting a 24x7 operations environmentExperience leading troubleshooting coordination/ acting as a Tech Lead during service outages requiring collaboration across multiple teams and infrastructure componentsSystems administrator experience managing Windows and/or Linux operating systemsExpert level experience with scripting and automationExperience integrating monitoring tools to operate through ServiceNowExperience automating alerts to generate Service TicketsStrong understanding of ITIL and ITSM including monitoring, demand management, availability management, and capacity managementITIL certification(s) including Foundations and above strongly preferredExperience analyzing monitoring and associated reports to drive business decisions for capacity and availability experienceExperience creating senior level brief work products including functional and data driven dashboards from captured performance data and availability metricsExperience with visualization and computational toolsTarget salary range $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.