Telecom Systems Administrator

6 days ago


Salt Lake, Utah, United States Ascii Group, LLC Full time $60,000 - $120,000 per year

The following requirement is open with our client.

Client : TCS

Title : Telecom Systems Administrator

Location : Salt Lake City, UT (Onsite)

Duration : 12+ Months

Job Description:

The Telecom Administrator is responsible for managing, maintaining, and supporting the organizations telecommunication systems, ensuring reliable and secure communications across Avaya CM, CMS, RedSky E911, Verint, Swampfox Contact Center, Korbyt Wallboard, and Cisco Unity Voicemail platforms. This role supports daily operations, troubleshooting, user provisioning, system upgrades, and compliance with regulatory requirements.\

Key Responsibilities

System Administration Support

Administer and maintain Avaya Communication Manager (CM) and Call Management System (CMS), including user provisioning, call routing, and system configuration.

Administer and maintain Swampfox Contact Center along with Korbyt Wallboard.

Manage Cisco Unity Voicemail, including mailbox setup, password resets, and troubleshooting voicemail issues.

Oversee RedSky E911 services, ensuring accurate location data and compliance with emergency calling regulations (Karis Law, Ray Baum Act).

Support Verint call recording and analytics platforms, including configuration, monitoring, and troubleshooting.

Respond to telecom-related support requests, resolve incidents, and document solutions.

Monitoring Maintenance

Monitor system performance and availability using diagnostic tools.

Perform regular system health checks, backups, and updates.

Coordinate with vendors for hardware software updates and service issues.

User Access Provisioning

Provision and deprovision users, manage permissions, and update call routing as needed.

Maintain telecom documentation, change logs, and inventory records.

Compliance Security

Ensure systems comply with internal policies and external regulations (e.g., E911 legislation).

Assist with implementing security protocols and compliance standards.

Collaboration Training

Work closely with IT teams, business units, and external vendors.

Provide training and support to end users and other technical staff.

Required Skills

Hands-on experience with Avaya CM, CMS, Cisco Unity Voicemail, RedSky E911, and Verint platforms.

Knowledge of VoIP protocols, call flow configuration, auto attendants, and voicemail systems.

Familiarity with unified communications platforms and basic networking (TCPIP, VLANs, QoS).Strong troubleshooting and diagnostic skills.

Excellent customer service, communication, and documentation abilities.

Ability to multitask and resolve issues under pressure.

Education Certifications

Associate degree in information technology, telecommunications, or related field (or equivalent work experience).Certifications such as CompTIA Network, Cisco CCNA, or Avaya certifications are preferred.

Preferred Experience

Supporting multi-site or hybrid work environments.

Experience with enterprise VoIP analytics and contact center technologies.

Knowledge of scripting (PowerShell, Python) for automation.



  • Salt Lake, Utah, United States SoftHQ Inc Full time

    Role:Telecom AdministratorLocation:Salt Lake City, UTDuration:6 MonthsJob Overview:TheTelecom Administratoris responsible for managing, maintaining, and supporting the organization's telecommunication systems to ensure reliable and secure communication across multiple platforms, includingAvaya CM, CMS, RedSky E911, Verint, Swampfox Contact Center, Korbyt...


  • Salt Lake, Utah, United States Aliri Usa Inc Full time

    LevelP2FunctionITTitleSystem Administrator II, InformationBusiness TitleInformation System Administrator IIPurposeThe Information Systems Administrator is responsible for a wide range of tasks that keep the company's IT network, servers, and security systems in good health. This includes investigating and diagnosing network problems, collecting IT usage...


  • Salt Lake, Utah, United States Albany International Corp. Full time

    Job DescriptionThis role provides support for end users and assists with Information Technology (IT) projects and tasks. Personnel in this role will also implement IT policies, procedures, and best practices defined by the Global Information Services (GIS) organization.ResponsibilitiesAll responsibilities carry a local scope and are onsite. This is not a...


  • Salt Lake, Utah, United States HCL Global Systems Inc Full time $120,000 - $140,000 per year

    Top Skills:Linux Systems Engineering experience (6-9 years)CI/CD Exp with JenkinsExcellent Communication skills and troubleshooting skills.The Skills You Bring· Linux systems administration experience required· Experience supporting Java and Tomcat applications desirable· Application development experience desirable· Developing Internet based...


  • Salt Lake, Utah, United States Packsize Full time

    Job DescriptionJob Title:Workday AdministratorDepartment: Information SystemsReports To: Director of Data Management & AnalyticsLocation: Salt Lake City, UT | Louisville, KY | RemoteAbout PacksizePacksize is an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. We're propelling our customers and...


  • Salt Lake, Utah, United States State of Utah Full time

    Would you like a position where your initiative and proactive support are valued above all else? Is your organizational skill set sharp enough to seamlessly handle the complex operations of a state regulatory agency? Are you ready to become the indispensable administrative partner for our Directors? If yes, apply todayThis position is with the Department of...


  • Salt Lake, Utah, United States State of Utah Full time $40,000 - $60,000 per year

    The Utah Department of Transportation (UDOT) is looking for a motivated person to work closely with the Trails, Transit, Program Finance, Planning and Environmental divisions and provide administrative support and serve as the focal point for these divisions. You will exercise independent judgment, use creativity in office specialties, and use...


  • Salt Lake, Utah, United States State of Utah Full time $40,000 - $60,000 per year

    Job DescriptionAbout SITFOThe School and Institutional Trust Funds Office (SITFO) manages a $4 billion, mission driven, long-horizon portfolio that supports public education in Utah. We are a small, collaborative team focused on thoughtful investing and public impact.About The RoleThis Administrative Assistant will work closely with SITFO's existing...


  • Salt Lake, Utah, United States Groove Technology Solutions Full time

    Overview of the RoleWe're looking for a detail-oriented and collaborative Sales Support Administrator to join our Support Operations Team. In this role, you'll provide essential administrative and organizational support to ensure our customer support and sales teams can focus on delivering an exceptional customer experience. You'll play a key role in keeping...


  • Salt Lake, Utah, United States Volunteers of America, Utah Full time $80,000 - $120,000 per year

    :BenefitsLow-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).Employee Assistance Program for all employees.33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5...