Operations Manager II
9 hours ago
Renewal by Andersen has an exciting opportunity for an Operations Manager II to lead our teams in Detroit and Greater MI locations. The Operations Manager II manages the post –sale operations within a mid-size to large CORO market to assure delivery of outstanding service and quality throughout all phases of the process. This person will sit in our Livonia Location
Responsibilities:
- Manage processes that support sales order entry to ensure accuracy of order entry and perform quality verification steps to minimize quality issues.
- Development and implementation of lean processes within operations to insure continuous improvement. Support new and developing operations in establishing best "back of the house processes.
- Manages the installation and service processes within the branch to assure that installation standards are consistently upheld, while delivering high level of HOS. Manages installation, tech and service capacity to assure levels are sufficient to meet branch demands and allow for growth.
- Manage technical measures, maximizing efficiency, focus on reduction of remakes, and increased first time through.
- Responsible for supply chain functions within the branch including shipping, receiving and purchasing. Including utilization of corporate purchased programs and utilization of individual vendors when necessary to quality and cost containment
- Participate as a part of the branch leadership team in achieving annual operating goals and general leadership of the branch
- Manage the accounts receivable and payable functions to ensure payables are processed in a timely manner, manage subcontractor payments, proper close-out of jobs and manual check requests
- Responsible for leading branch functions to support compliance and safety to include; permitting, environmental reporting, and safety program
Direction of Others:
- May be Responsible for operations, supervisor, install managers, Service Supervisor retail service representatives, service representatives, sales administration permit coordination, scheduling and supply chain associates.
Qualifications:
- Four-year degree or an equivalent combination of education and experience
- 4-8 years of proven management experience
- Intermediate knowledge of operation processes/IT systems
- Intermediate understanding of installation processes and requirements
- Intermediate Lean process skills
- Intermediate Financial knowledge
- Strong communication skills
- Strong problem solving and customer resolution skills
- Strong coaching Skills
Pay is based on several factors including but not limited to work experience, education, geographic location, c
ertifications,
etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn up
$108,941-$168,859
annually plus incentives.
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