Field Service Technician II

Powering Innovation, Delivering Excellence: Leading the Future of Critical Power Solutions

MEPPI's Service Center Division (SCD) is looking for a talented Field Service Technician II to provide service, troubleshooting, and repair support for single- and three-phase Uninterruptible Power Supplies (UPS) and peripherals. In this role, you'll deliver hands-on technical service, guide less experienced technicians, and ensure our customers receive reliable, world-class support—even in critical situations.

• Deliver On-Site Service: Perform start-up, preventative and remedial maintenance, field modifications, and testing of power quality products at customer locations.
• Be the Customer's Expert: Provide technical support to internal teams, third-party service providers, and end users.
• Test & Document with Precision: Inspect and analyze failed products, components, and systems before return to the factory, documenting operational status and defects.
• Stay Ready for Emergencies: Schedule and provide on-call technical support and field service to keep customers protected.
• Collaborate Across Teams: Partner with other MEPPI departments to identify product improvements that enhance performance and protection.
• Drive Projects Forward: Attend daily project meetings and provide input as a key service representative.
• Troubleshoot & Repair: Diagnose and repair routine UPS product failures independently; escalate complex issues as needed.
• Advocate for Upgrades: Recommend service offerings such as battery replacements to support customers' long-term system reliability.
• Solve at the Board Level: Troubleshoot UPS malfunctions down to the board with minimal supervision.
• Keep Records Clean: Maintain detailed service records and deliver comprehensive analysis reports on issues, inspections, and repairs.
• Mentor the Next Generation: Provide guidance to less experienced technicians in troubleshooting and system failures.
• Stay Professional: Submit accurate, timely expense reports in accordance with company policies.

• Education & Experience: Associate's degree in Electrical, Electronics, or related technical field, plus 4+ years of experience troubleshooting and repairing electrical/electronic products—or equivalent education and experience.
• UPS Expertise: Intermediate knowledge of UPS products, services, and peripherals, including familiarity with electrical systems used in data centers.
• Technical Proficiency: Advanced knowledge of mechanical and electronic test equipment, including operation, data collection, and reporting.
• Networking Basics: Foundational knowledge of communication and networking protocols.
• Certifications: OSHA-10 Construction and NFPA-70E certifications required.
• Analytical Skills: Advanced problem-solving abilities with strong attention to detail.
• Communication Skills: Excellent interpersonal and presentation skills for engaging customers, suppliers, and colleagues.
• Technical Knowledge: Ability to read detailed schematics and one-line facility drawings.
• Technology Skills: Advanced computer skills, especially with Microsoft Office and MRP/ERP systems.

• Competitive Compensation: Salary based on experience, with opportunities to advance as you build expertise.
• Comprehensive Health Coverage: MEPPI covers 90% of medical, dental, and vision premiums.
• Secure Retirement: 401(k) plan with up to 4% company match.
• Generous Paid Time Off: Vacation accrual after 90 days, plus 12 paid holidays annually.
• Career Growth: Access to professional training, certifications, and tuition assistance to expand your skills.
• Employee Perks: Profit sharing and discounts on MEPPI products and services.

At MEPPI, you won't just repair equipment—you'll ensure mission-critical power systems perform when they're needed most. As the U.S. affiliate of Mitsubishi Electric, we're trusted across industries to deliver innovation, reliability, and unmatched customer support. Join us and take your career to the next level.

About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets.

Equal Opportunity Employer: We are committed to inclusivity and fair consideration of all applicants.

Notice to Agencies and Search Firms: MEPPI does not accept unsolicited resumes. Resumes submitted without a signed agreement will be considered company property.