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Collections and Housing Stability Specialist

2 weeks ago

Dayton, Ohio, United States Pivotal housing partners Full time $48,000 - $60,000 per year

Collections and Housing Stability Specialist

Key things that you want to know about this role:

Job Level: 1+ years experience will set you up for success in this role

Job Location: This important role supports our Dayton Single Family Homes in Dayton, Ohio

Position Type: Full-time and the ability to be on call to support our residents for emergencies

Pay Range: Starting at $22+ / HOUR – Pay depends on experience level - we believe in a culture of transparency

Bonus Potential: Substantial bonus potential

About Us: Pivotal, ranked in the Top 50 Affordable Housing Developers in , is an industry leader revolutionizing the housing market – one community at a time. An integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our residents.

We are able to provide high quality properties and customer service because of the commitment to excellence by all of outstanding team members. If you hold yourself to a high set of standards, embrace a positive service-minded demeanor, enjoy working through shifting priorities, and want to join a fulfilling environment with growth opportunity, Pivotal has an outstanding position for you.

The Collections Specialist is responsible for managing and reducing delinquent resident accounts in compliance with affordable housing regulations, company policies, and Fair Housing laws. This role involves proactive outreach to residents, negotiating payment arrangements, and collaborating with property staff to maintain strong financial performance and resident relations.

Summary of responsibilities:

  • Assist with accomplishment of financial objectives by collecting rents
  • Daily call, texts, and emails to contact specified delinquent residents
  • Ensuring every delinquent resident is contacted no less than 3 times a week (between the assistant manager and the collections specialist).
  • Daily/weekly visits to delinquent resident apartments to discuss rental accounts and monitor occupancy
  • Positive attitude and work with the residents to educate them on the importance of stable housing
  • Work with nonprofits to offer financial planning and budgeting to the residents
  • Assisting delinquent residents with referrals to agencies
  • Follow up with delinquent residents and those agencies at least weekly (once in process)
  • Entering all delinquency notes/memos into Yardi at each contact point
  • Posting rent payments the same day they are received
  • Monthly progress with collections with a goal of achieving 97% collections each month.
  • Monthly progress to achieve 90% economic occupancy
  • Sending all late payment notices and correspondence
  • With Approval from CM, filing dispossessory actions with CSS in accordance with PVHP guidelines
  • Monitoring and follow up with all dispossessory actions
  • Follow up with CSS/Attorneys for court actions on late payment.
  • Follow up and monitoring/ scheduling of physical evictions
  • Daily/Weekly reporting as outlined by CM/AM/RVP
  • Daily huddle with CM and ACM to update activities/challenges/successes
  • As time permits, work with the Director of Economic Occupancy to determine the best course of action for past residents
  • Ensure physical condition of properties regularly meet community standards and adhere to all Fair Housing laws

Successful candidates will have:

  • 1+ years of experience in property management, accounts receivable, or collections, preferably in affordable housing (LIHTC, Section 8, or similar programs).

  • Availability for at least 2 Saturday's a month

  • Prior experience with YARDI preferred

  • Strong communication, negotiation, and problem-solving skills

  • Organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment

Full-Time Benefits:

  • Eligibility for semi-annual merit increases: January and July

  • GET PAID EVERY FRIDAY

  • 401(k) Retirement plan with Company match

  • FSA, Dental, Vision, Life, Accident coverage as well as Short- and Long-Term Disability

  • EAP for emotional wellbeing/mental health support for you and your dependents living at home or even children off at college

  • Company-paid holidays and weekly accrual of Paid Time Off equivalent to up to 16 days in the first year

  • Professional development assistance and tuition reimbursement

Pivotal is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.

At Pivotal, we understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable - and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we're looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking - which is why we're dedicated to adding new perspectives to the team.