Tour Guide

1 week ago

New York, New York, United States Forrest Solutions Full time $40,000 - $60,000 per year

Overview: Seeking experienced NYC Tour Guides for our client—a major new attraction opening in Times Square this fall As a Tour Guide, you will introduce visitors to the attraction's many offerings and share information on the history of the building and neighborhood.

Full and Part Time opportunities available

Responsibilities:

  • Greet all guests as they enter assigned areas
  • Ensure safety of all guests while waiting on tour or in assigned areas
  • Provide facts and historical information about the city and visible landmarks,
  • Point out features of interest, speaking at length with regard, and answering related questions
  • Conduct in-depth, specialized talks and walking tours
  • Provide the highest level of customer service for the guest, resolving issues, and referring to any issue that is unable to be satisfactorily addressed to a supervisor-/leader-on-duty
  • Create and prepare specified tour material as needed
  • Perform and present information in a concise, legible manner to guests – speaking clearly and loudly with a commanding presence is a must
  • Work non-traditional hours, nights, weekends, and holidays – as necessary
  • Perform other duties as assigned by leadership

Qualifications:

  • Bachelor's degree or equivalent experience and training preferred
  • An NYC Sightseeing License is preferred but not required
  • Excellent verbal and written communication skills in English
  • Fluency in a language other than English is a major plus
  • Minimum of 3 years Tour Guide or related experience, preferably in an attraction, entertainment, or hospitality environment
  • Strong existing knowledge of NYC history and landmarks
  • Must be naturally personable, friendly, and welcoming and possess the highest level of demonstrated professionalism and customer service
  • A fast learner who can absorb historical facts and data quickly
  • Skilled in Microsoft Office Suite of applications (i.e., Excel; PowerPoint; Word) – interest and proficiency in interactive presentations and social media a plus
  • Part time availability – At least 15 hours per week, mainly on afternoons, evenings, and weekends, and holidays
  • Full time availability – 40 hours per week over 5 shifts including evenings, weekends, and holidays

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