Senior Manager of Product Management, Digital Service Experience

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

About the job

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

The Government Employees Insurance Company (GEICO) is a private American auto insurance company with headquarters in Maryland. GEICO is a wholly owned subsidiary of Berkshire Hathaway and is the third largest auto insurer in the United States. In 2024, GEICO earned premiums worth over $43 billion U.S. dollars.

Location: This is a hybrid role, requiring a minimum, on-site presence of 2 days per week at our Palo Alto or Bethesda, MD location.

Role Overview

At GEICO, we're transforming how customers engage with us across digital channels — web, mobile app and beyond. As the Senior Manager of Product Management for Digital Service Experiences, you will lead a high-impact team and own the vision, strategy, and execution for GEICO's Service experience journey for policyholders. You'll partner with cross-functional teams (technology, design, analytics, business operations) to build optimized experiences that delight customers, drive business outcomes, and support our brand promise; serving both customers as well as our customer service agents.

JobResponsibilities

• Define and lead the product strategy and multi-year roadmap for the digital Service experiences (web, mobile app, integrated journey touchpoints)

• Manage a team of product leads/managers: hire, coach, mentor, set objectives, drive accountability and build product management excellence within the organization.

• Lead full product lifecycle: discovery (customer & business needs), definition (vision, value, metrics), design (collaboration with UX/design), development (with engineering), launch, measurement and iteration.

• Use data (analytics, user feedback, research) and business insights to identify opportunities, prioritize features/epics, size value, define success metrics and track impact.

• Partner with UX/design, engineering/technology, operations, analytics and other stakeholders to deliver seamless digital experiences that scale and maintain high standards of quality, performance, and security.

• Champion a customer-obsessed mindset: advocate for intuitive, accessible, inclusive digital experiences; eliminate friction and deliver optimized omni-channel journeys.

• Incorporate emerging digital capabilities (e.g., personalization, conversational interfaces, AI/ML, real-time decisioning) when aligned with business value and customer need.

• Establish and own governance: product KPIs/OKRs, roadmap prioritization, resource allocation, status reporting to senior leadership, budget oversight.

• Serve as a key influencer within the broader Service & Underwriting team & amongst partner teams — communicate product vision, status, trade-offs, risk and opportunities to senior and executive partners/stakeholders.

Basic Qualifications

• Bachelor's degree in business, engineering, computer science or related field

• Minimum of 10 years of product management experience in consumer-facing digital environments (web and mobile) covering full product lifecycle.

• Experience leading and/or mentoring other Product Managers

• Demonstrated success in delivering complex digital products/journeys in a cross-functional, agile environment.

• Strong analytic mindset: ability to use quantitative and qualitative data to drive decisions, define and track success metrics.

• Excellent stakeholder management and communication skills; ability to influence across technical and business audiences.

• Experience working in regulated industries (e.g., insurance, financial services) is a plus.

Preferred Qualifications

• Experience with omni-channel customer journeys, self-service, digital acquisition/conversion optimization.

• Familiarity with personalization, AI/ML-driven experiences, and mobile app native features.

• Experience with accessibility, localization, design systems, and roll-out of digital products.

• Experience with product operations, experimentation frameworks, and scaling product platforms.

Success Metrics for the Role

• Improvements in self-service uptake, digital adoption, and reduction in contacts

• Increased engagement, NPS/CSAT for digital channels.

• Shortened time-to-market for new digital features and releases.

• Improved digital product team maturity (data-driven decisions, experimentation proficiency, etc).

• Seamless omni-channel journeys, reduced drop-off, high consistency across touchpoints and devices.

• Effective team leadership: growth of product talent, high engagement, achievement of assigned OKRs

Annual Salary

$146, $229,600.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs.

We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.