Manager of the Internal Evaluation Program

Contour Airlines is a long-established aviation services company with a diverse range of capabilities. At Contour Airlines, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

Full-Time Employee Benefits & Compensation Overview

As a full-time employee of Contour Airlines, you are eligible for the following benefits and programs:

Insurance

• Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)

401(k) Savings Plan

• Eligibility begins the first day of the month following your hire date.
• The Company offers a matching contribution up to 6% of your eligible compensation.
• Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.

Paid Sick Leave

• Accrual of up to 56 hours of paid sick leave per year.
• Unused sick leave rolls over annually until your sick bank reaches 480 hours.

Vested Vacation Hours

• Eligible to receive vacation hours on January 1st following your hire date.
• These hours will be vested and available for use in accordance with Company policies.

Non-Revenue/Space Available (NRSA) Travel Privileges

• NRSA (non-revenue/space available) travel privileges on Contour Airlines upon hire and access to MyID Travel after 6 months of service.

Leaves of Absence

• Eligible for various types of leave, including:
• Medical Leave
• Non-Medical Family Care Leave
• Maternity and Paternity Leave
• Personal Leave
• Detailed leave policies are outlined in the Contour Airlines Employee Handbook, which will be provided during onboarding.

Compensation Details

• Contour Airlines offers a competitive salary based on prior work experience.

Equal Employment Opportunity

Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Accommodations

Contour Airlines is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at

Join Our Growing Team

Contour Airlines' rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.

Summary of Essential Duties

The Internal Evaluation Program (IEP) is based on the premise that although verifying safety and compliance with regulations and operating procedures is a responsibility shared by each functional department within the Company, an objective centralized mechanism is needed to continuously facilitate appropriate levels of risk detection and process development or improvement. IEP is focused on detection of risk, discovery of improvement opportunity, and safety assurance adjacent to the Safety Management System (SMS) division comprising the overarching Safety and Security Department. The Manager of IEP will have the authority to modify policies and procedures supporting the IEP with consideration of the specific duties listed below.

Key Responsibilities

• Build and maintain the IEP in accordance with regulatory guidance/requirements and third-party standards.
• Assist in the development of departmental Quality Assurance Programs.
• Maintain/coordinate a routine evaluation schedule across all Divisions.
• Conduct comprehensive evaluations that may be comprised of on-site audits in a variety of environments including in the field, inflight, in training environments, and in office environments.
• Prepare checklists and audit reports. This will include debriefing assigned departments and collaborating on corrective actions to ensure all aspects of SMS are implemented for continuous improvement.
• Maintain database of evaluation schedule, findings, and corrective action plans.
• Train and support IEP representatives/auditors across all Divisions.
• Travel for onsite evaluations for a portion of the schedule.
• Interface regularly with all members of the Safety and Security Department as well as cross department counterparts to ensure awareness of trends and concerns.

• Perform additional duties as assigned by leadership.

• Must be at least 23 years of age.

• Must be legally authorized to work in the United States and able to travel in and out of the country without restrictions.
• Possess a valid driver's license with a good driving record.
• Ability to read, write, speak, and understand English fluently; proficiency in Spanish is a plus but not required.
• Possess polished and professional interpersonal skills with a positive, customer-focused attitude.
• Strong leadership, organizational, and time management skills.
• Ability to effectively interact with a variety of personalities while maintaining a high level of professionalism.
• Self-motivated with the ability to motivate others.
• Ability to work independently and collaboratively as part of a team-oriented environment.
• Excellent written and verbal communication skills, delivered with professionalism and tact.
• Ability to pass a 10-year work history background check, as well as criminal history and fingerprint checks, as required by the TSA.
• Ability to work flexible schedules, including early mornings, evenings, weekends, holidays, and irregular shifts as operational needs dictate.
• Must adhere to all safety regulations and work in a professional manner, complying with OSHA, EPA, state, and federal regulatory requirements.
• Ability to travel up to 50% of the time.
• Managerial experience specific to program and personal oversight preferred.
• Audit experience specific to scope and complexity of Contour Airlines.
• Able to maintain confidentiality of sensitive information and exhibit and un-bias with respect to subject matter and personnel involved.
• Extensive knowledge of aviation standards and practices
• Industry-recognized safety and audit certification preferred.
• Project management experience and certification preferred.

Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.