Maintenance Coordinator

4 days ago

Smyrna, Tennessee, United States The Escape Game Full time

Title: Maintenance Coordinator

Focus Area: General Maintenance, Training, and Data

Direct Supervisor(s): Director of Store Support 

Compensation: $20-$22 starting range (based on experience) Plus HQ Benefits & Bonus 

Growth: Management Path

Location: HQ: Nashville-based, non-remote

Job Description: 

As the Maintenance Coordinator, you will help shape the way we care for, maintain, and improve our facilities and games in order to deliver an epic interactive experience to every single guest. This position will be primarily responsible for the creation of company-wide maintenance training and standards as well as tracking data that will help inform Game Design, Technology, and Support.

Hours & Schedule:

Expected Weekly Hours:

Travel Expectations: Mild (Less than 40%) 

Expected Schedule: 

Office: Monday - Friday

Emergency Travel: As needed, may include nights & weekends with extended hours

Oncall: Yes

Job Responsibilities:

General Maintenance

Identify and build routine maintenance plans/systems

Identify necessary tools and equipment for stores to stock (quantities as well)

Setup the Initial PM Agreements and Source a list of viable vendors for Stores/Support to rely on. 

Training

Lead the creation and documentation of resources that assist with troubleshooting and challenge resolution for both the Product Care team and local stores.

Hold virtual and in-person training sessions for stores and the Store Support Team. 

Create Documentation, Modules, and Guides. 

Find and review external training materials to determine if it fits TEG needs. 

Travel for as needed in-person coaching / training either with Store Management or Store Support Team Members. 

This can include emergency travel alongside a Store Support Team Member working on a difficult problem. 

Shadow Store Support Calls for guidance and skill development. 

Work alongside Game Design, Game Technology, TEGB, and Store Support Teams to develop maintenance manuals, troubleshooting guides, and training materials. 

Data Analysis

Audit Tickets for closure methods and trends. 

Develop and track an internal store-level ticketing system

Identify systemic issues / trends and take initiative to solve them.

Review / Utilize Game Report Data

Create and track a company-wide component inventory system

Continuous system development and analysis as the need arises 

Job Requirements:

2+ years leadership experience

Experience training others

Experience with Google Sheets / CSVs and using formulas

A love for escape rooms and interactive media

Strong organizational and interpersonal skills

Contagiously positive, can-do attitude

Loves to "win"

Strong organizational and interpersonal skills

Strong communication skills - written, on the phone, in-person

Experience leading others in an informal structure

Proficient at spreadsheets & document creation 

General business acumen

Ability to lift/carry up to 50 pounds individually

Able to stand, walk, climb ladders, and navigate tight spaces for extended periods of time

Basic Understanding of production and fabrication processes including CNC, Carpentry, Scenic, Paint, and Controls Technology

Understanding of architectural floor plans and general construction processes

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