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Director, Technical Field Support

2 weeks ago

New York, New York, United States Metropolitan Transportation Authority Full time $100,700 - $159,171 per year

Description
Position at New York City Transit
Job Information:
Title: Director, Technical Field Support

First Date of Posting: 09/26/2025

Last Date of Filing: 10/03/2025

Authority: TA

Department: Subways

Division/Unit: Stations

Reports to: District Customer Service Manager

Work Location: Various

Hours of Work: Various

RDO's: Various

Compensation
Grade C Manager: $100,700 - $159,171

Responsibilities

  • Oversee the design, delivery, and evaluation of training programs for division employees, including new manager onboarding and ongoing workforce development efforts.
  • Collaborate with Workforce Development team to produce comprehensive training manuals and digital learning tools.
  • The position is responsible for handling the operations of a technical and field support unit that will support the Division of Stations and Environmental Operations.
  • This position will work closely with various vendors, support divisions and internal customers to determine appropriate inspection cycles, support asset inspection processes, as well as corrective and preventative maintenance protocols.
  • The director and their staff will assist in the design and utilization of applications to improve efficiency and report on operational performance.
  • Responsible for developing and implementing effective strategies to improve asset availability.
  • Director will work with the Division of Stations Work Force Development and Employee Engagement Team to ensure that newly approved chemicals are effective and utilized appropriately Cleaning Staff.
  • Develop details requests and plans to replace aged and non-functioning assets.

Education And Experience
Five years (5) of full-time related experience of which three (3) must have been in a managerial or supervisory capability, and a High School Diploma

A satisfactory combination of education and experience

Desired Skills

  • Ability to create, edit, and produce training videos and multimedia content that align with divisional goals and agency standards.
  • Knowledge of safety principles and experience working in an environment where safety is a key component
  • Strong knowledge of Hexagon EAM
  • The ability to effectively communicate with employees at all levels in the organizations, including represented employees
  • Strong knowledge of the equipment utilized to clean and service the station environment
  • General understanding of preventative and corrective maintenance cycles of scrubber machines
  • Familiarity of SDS sheets and utilization of chemicals in the customer environment
  • Strong understanding of Stations and Environmental Operations
  • Bachelor's Degree in a related discipline

Selection Method