Supply Chain Manager

Microsoft's Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the hardware infrastructure underlying this growth including AI CSCP's vision is to empower customers to achieve more by delivering Cloud and AI capabilities at scale. Our mission is to deliver the world's computer with an industry-leading supply chain. The CSCP organization is responsible for traditional supply chain functions such as plan, source, make, deliver, but also manages supportability (spares), sustainability, and decommissioning of datacenter assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion customers in over 90 countries.

Cloud Manufacturing Operations and Fulfillment (CMOF) organization within CSCP manages business operations performance and supplies hardware to the datacenters. Well-defined and executed supply chain management ensures reliable, on-time performance and optimized cost, prevents urgent and unplanned investments, and provides accurate and timely information across the supply base and internally across the infrastructure organization. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide.

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Responsibilities
We have an exciting opportunity to own a part of the Supply Chain fulfillment business within the dynamic and fast paced Microsoft Azure Capacity Supply Chain and Provisioning (CSCP) organization. We are looking for an experience Supply Chain Manager to join our team, this role will oversee all order management responsibilities, acting as a key point of contact with 3rd party fulfillment partners to drive executional excellence and the achievement of metrics and goals. In addition, this role will drive stakeholder engagement with cross-functional teams and process improvement initiatives aimed at cycle time reduction, process and tools optimization, agility, predictability, gap analysis and scalability. This role will also focus on AI-driven efficiencies to implement AI-powered solutions to streamline operations, reduce manual tasks and enhance productivity. This role will also have the opportunity to build core tools & reporting to position the broader team for proactive actioning of the order book, drive regular rhythm of business reporting to senior leaders on the health of the business, gap analysis & mitigation, and drive optimization initiatives through data visualizations leveraging existing BI or develop new where needed.

The ideal candidate will have a strong analytics background coupled with project management expertise with the ability to lead and influence others within a matrixed environment.

Key Responsibilities

• Accountable for order fulfilment within aggressive cycle-time targets to include internal stakeholder management and cross-team actions needed to ensure adherence to delivery commitments.   This responsibility requires high collaboration and oversight of a 3rd party fulfillment partner who inventories, executes, and delivers PO's on behalf of MSFT
• Act as the face of the SCOM organization to our partners and internal customers to understand customer delivery requirements and develop/implement strategies in support of those business needs. This responsibility also includes a proactive communication of risks and opportunities, to include supply constraints and the management of allocation actions / principles needed to manage gaps and minimize unfavorable business impact
• Accountable for operational performance metrics to include, but not limited to, Cycle Time, On-Time Delivery, and order book health metrics such as ETA Timeliness to SLA, ETA Change, and PO's Exceeding Need by Date and ETA. Drive improvements in inbound materials processes and systems to enable shorter cycle-times from components to Finished goods.
• Drive optimization in the PO approval to dock process, as a key enabler for operational performance and cycle time reduction commitments. This responsibility will require multiple touch points with teams including, but not limited to, MSFT Trade, Logistics, Procurement Operations, DC Operations, Capacity Planning, Sourcing, and Engineering
• Play a lead role from the business perspective on several in-flight and to-be strategic initiatives aimed at agility, cycle time reduction, new node fulfillment strategies, and supply chain simplification, acting as the business requirement contact for Engineering and other stakeholder teams as needed
• Drive supply health strategy with key suppliers through weekly engagement and metrics to monitor & ensure supplier delivery performance, on time delivery, lead time and cycle time reductions
• Responsible for ensuring suppliers receive monthly forecasts and drive material readiness
• Work with suppliers, sourcing partners, and planning team on buffer and replenishment models
• Develop segmented supply chain strategy and VMI (Vendor-Managed Inventory) programs
• Manage supply allocations and prioritization of constrained material
• Continually assess current state processes, looking for opportunities to drive improvements, including audit findings & implement mitigation strategies
• Work with Planning on product transitions and hardware lifecycle management
• Serve as point of contact for expedites and escalations for supply shortages from various internal teams

Qualifications
Required Qualifications:

• Bachelor's Degree in Engineering, Industrial Engineering, Supply Chain Management, Operations Management, Supply Chain Analytics, or related field AND 3+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, or related experience

• OR Master's Degree in Engineering, Industrial Engineering, Supply Chain Management, Business, Operations Management, Supply Chain Analytics, or related field AND 1+ year(s) supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, or related experience OR equivalent experience.

• 3+ years of experience with large scale complex project or program management with proven track record of leading across functions, successfully setting up and executing operational processes, change management, system & tooling optimization

Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional Or Preferred Qualifications

• Bachelor's Degree in Engineering, Industrial Engineering, Supply Chain Management, Operations Management, Supply Chain Analytics, or related field AND 5+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, or related experience

• OR Master's Degree in Engineering, Industrial Engineering, Business, Supply Chain Management, Operations Management, Supply Chain Analytics, or related field AND 4+ years supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, or related experience OR equivalent experience.

• Strong understanding in the use of MRP systems, Excel Power Pivots, TEAMs, Power Point, SQL and Power BI

• Knowledge of business systems and information technology for managing supply chain
• Experience working with global and cross-functional internal and external teams in a fast-paced environment
• Experience working with global and cross-functional internal and external teams in a fast-paced environment
• Proven ability to operate effectively in ambiguous situations, with conflicting priorities and a high degree of change - using business judgment to think strategically and execute tactically with a hands-on spirit
• Supplier management experience in an Electronics, Networking or high-volume supply chain and or applicable Manufacturing / Hardware production environment
• Experience in working with global and cross-functional internal and external teams in a fast-paced environment
• Experience with large scale complex project or program management with proven track record of leading across functions, successfully setting up and executing operational processes, change management, system & tooling optimization with little supervision
• Prior experience in supply chain with firm understanding of global logistics, manufacturing, procurement, demand & supply planning, fulfillment operations, common inventory stocking & replenishment models
• Ability to partner at senior levels to design and communicate program roadmap and implement solutions from inception to launch

Supply Planning IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role on an ongoing basis.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.