Senior Account Manager

2 weeks ago

Knoxville, Tennessee, United States CBIZ Full time
Description

#LI-CM #LI-Hybrid

Responsibilities

We are seeking an experienced and client-focused Senior Account Manager to join our Employee Benefits division. This individual will be responsible for managing a portfolio of small to mid-sized group clients, ensuring the delivery of exceptional service and strategic guidance on all aspects of employee benefits. The ideal candidate brings strong technical expertise, consultative relationship skills, and a deep understanding of benefits plan design, renewal strategy, and compliance.

Essential Functions and Primary Duties: 

  • Serve as the primary point of contact for assigned clients, building and maintaining strong, trusted relationships.

  • Lead the day-to-day service delivery for client accounts, including plan renewals, issue resolution, open enrollment, and benefits communication.

  • Collaborate with producers, analysts, and internal specialists to develop and implement benefits strategies that align with client goals and budgets.

  • Prepare and present renewal and marketing analyses, plan performance reports, benchmarking, and strategy recommendations.

  • Manage carrier and vendor relationships to ensure accurate implementation of benefits programs and effective issue resolution.

  • Oversee and mentor Account Managers and Account Coordinators on the team, providing guidance and quality assurance.

  • Ensure all client documentation, databases, and systems are current and compliant with internal procedures and regulatory standards.

  • Stay current on industry trends, legislative changes, and market innovations to provide proactive advice to clients.

Preferred Qualifications

  • Bachelor's degree in Business, Human Resources, or related field (or equivalent experience).

  • 5–8+ years of progressive experience in employee benefits account management within a brokerage or consulting environment.

  • Strong knowledge of group health and welfare benefits, including medical, dental, vision, life, disability, and voluntary products.

  • Proven ability to manage multiple complex client relationships with a high level of professionalism and responsiveness.

  • Excellent communication, negotiation, and presentation skills.

  • Proficiency in Microsoft Office Suite and benefit administration systems (e.g., Employee Navigator, BenefitPoint, Zywave, or similar).

  • Current Life & Health Insurance License required.

  • Experience managing fully insured, level-funded, and self-funded groups (the majority are fully-insured groups)

  • Open Enrollment and renewal experience

  • Bachelor's degree in Business, Human Resources, or a related field preferred.

Qualifications

Qualifications Required

  • High School Diploma or GED required

  • More than 5 years customer service experience in the insurance industry required

  • Must maintain current required licenses and certifications relevant to field of expertise

  • Demonstrates the ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally

  • Advanced customer service skills

  • Proficient use of applicable technology

  • Ability to work in team environment as well as independently

  • Must be able to travel based on client and business needs

  • Senior Account Manager

    4 days ago

    Knoxville, Tennessee, United States CBIZ Full time

    CBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to...

  • Senior General Ledger Accountant: College of Arts

    2 weeks ago

    Knoxville, Tennessee, United States University of Tennessee Career Site Full time

    The Senior General Ledger Accountant in the College of Arts and Sciences (CAS) is responsible for managing labor schedules in DASH to ensure accurate allocation of $150 million in salaries, benefits, and other labor-related costs, including deferred accruals and tuition. This role involves auditing labor schedules, analyzing monthly labor-related reports,...

  • Senior Accountant

    1 week ago

    Knoxville, Tennessee, United States INHABIT IQ Full time

    Job Details Job Location: US TN IIQ 001 Knoxville TN Office - Knoxville, TN 37922About Inhabit Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business...

  • Dominion Assistant Property Manager

    1 week ago

    Knoxville, Tennessee, United States Dominion Senior Living Full time

    The Dominion DifferenceDominion Group is a vertically integrated, multi-discipline real estate investment firm focused on developing, acquiring and operating generational real estate assets in the conventional multi-family housing, affordable housing and seniors housing sectors. We deliver superior value and returns to our partners and investors in these...

  • Senior Program Manager

    2 weeks ago

    Knoxville, Tennessee, United States Type One Energy Full time

    Join us in our mission to commercialize fusion energy About Type One EnergyType One Energy Group is mission-driven to provide sustainable, affordable fusion power to the world. Established in 2019 and venture-backed in 2023, the company is led by a team of globally recognized fusion scientists with a strong track record of building state-of-the-art...

  • Senior General Ledger Accountant: College of Arts

    2 weeks ago

    Knoxville, Tennessee, United States University of Tennessee Health Science Center Full time

    The Senior General Ledger Accountant in the College of Arts and Sciences (CAS) is responsible for managing labor schedules in DASH to ensure accurate allocation of $150 million in salaries, benefits, and other labor-related costs, including deferred accruals and tuition. This role involves auditing labor schedules, analyzing monthly labor-related reports,...

  • Account Manager

    2 weeks ago

    Knoxville, Tennessee, United States TIS Insurance Services Full time

    Job OverviewPOSITION OVERVIEWThe Account Manager is responsible for assisting Agents in the day-to-day handling of account(s) to maintain client relationships with a strong emphasis on service and account retention with Construction industry-related clients.BenefitsPaid Time Off (PTO)Work from HomeHealth InsuranceDental InsuranceVision InsuranceLife...

  • Account Manager

    1 week ago

    Knoxville, Tennessee, United States Rawlings Development Agency Full time

    Sales & Account ManagerLeConte Consulting Group has experienced significant growth recently, and we are eager to expand our sales, marketing, and leadership teams. We are looking for driven, ambitious individuals ready to take on a new professional challenge.The ideal candidate for the Sales & Account Manager position will possess excellent interpersonal...

  • SEO Account Manager

    17 hours ago

    Knoxville, Tennessee, United States BLUE TENT MARKETING LLC Full time

    Job DetailsJob Location: Knoxville, TN 37922About Inhabit Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit...

  • Senior Project Manager

    2 weeks ago

    Knoxville, Tennessee, United States Gem Care Recruiting & Staffing Full time

    Senior Project Manager - P.E. (Water/Wastewater)Senior Project Manager - Professional Engineer needed for an Engineering firm located in Knoxville, TN. Candidates must have a minimum of 15 years of experience in the Water/Wastewater industry. This is an exciting Direct Hire opportunity that offers a competitive salary and benefits package. This position will...