Patient Experience Coordinator

1 week ago

Paducah, Kentucky, United States The Regenerative Center LLC Full time

Overview

The Regenerative Center in Paducah, KY is growing and seeking a friendly, detail-oriented Patient Experience Coordinator to join our front office team. This role is ideal for someone who enjoys helping others, thrives in a fast paced healthcare environment, and takes pride in delivering exceptional service. As a key member of our patient intake and support team, you will ensure individuals feel welcomed, informed, and confident throughout their care journey.

Key Responsibilities

  • Answer inbound calls and provide a warm, professional first impression
  • Schedule appointments and help guide patients on next steps
  • Greet and check patients in and out during visits
  • Maintain accurate documentation in the EMR system
  • Support lead follow up and appointment confirmations
  • Communicate with providers and staff to support efficient patient flow
  • Uphold confidentiality and HIPAA compliance at all times

Skills & Qualifications

  • Experience in customer service, medical front office, sales, or hospitality preferred
  • Excellent communication and interpersonal skills
  • Strong organization and attention to detail
  • Proficient with Microsoft Office 365 applications including Outlook, Word, and Excel
  • Ability to remain calm and supportive under pressure
  • Comfortable learning scheduling systems and administrative workflows
  • Passion for helping people and ensuring a positive patient experience

Why Join The Regenerative Center

The Regenerative Center is a leading regenerative medicine clinic serving patients from across the U.S. who are searching for answers and a better path forward. Our culture is compassionate, collaborative, and mission driven. As a Patient Experience Coordinator, you will play a meaningful role in creating smooth, supportive experiences for patients seeking hope, mobility, and better quality of life.

Compensation & Schedule

  • Full time position Monday through Friday 40 hours per week
  • Pay range 15 to 18 per hour based on experience

Job Type: Full-time

Pay: $ $17.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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