Client Delivery Advocate, Automation Team

About The Role
iCapital is seeking a Client Delivery Specialist Analyst to join the Automation team within the Data Solutions department. This role will ensure a seamless flow of financial data for iCapital's clients and internal teams. This individual will support business critical processes from portfolio management system conversions to performance reconciliation.

This role offers the opportunity to contribute directly to our mission by ensuring the accuracy and integrity of our financial data. This individual will be a part of a dynamic team focused on innovation and efficiency, working with cutting-edge technology to streamline client onboarding and reporting.

Responsibilities

• Facilitate data conversion projects by extracting, transforming, and loading (ETL) data between portfolio management systems.
• Understand source system requirements and map potentially unstructured data to new system standards.
• Operate data feed processes and ensure a smooth and timely conversion of data.
• Verify project requirements, test assumptions, and document final procedures.
• Reconcile positions, transactions, performance, and other necessary data fields and files as required.
• Independently pilot new automation products approaching deployment in their life cycle, facilitating the process to their end goal during these periods and providing feedback to the team on necessary changes.
• Provide operational support to product users in the form of user training, debugging errors, and routing enhancement requests.

Qualifications

• 1-3+ years in the financial industry, demonstrating a proven track record of financial product support, data reconciliation, technical proficiency, and solid accounting knowledge
• Familiar with Addepar and other portfolio management systems, such as Advyzon, APX, Axys, Black Diamond, Orion, Ridgeline, and Tamarac
• Strong background working with financial custodial data and exposure to supporting alternative financial instruments is a plus
• Proven ability to reconcile financial data
• Advanced proficiency in Excel and text file manipulation, familiar with other data formats, such as JSON, XML, and unstructured-to-structured transformation is a plus
• Experience extracting and transforming data, preferably with Python, SQL, or Power Automate is a plus
• Demonstrated history of automating data-related processes such as data integration, including log file creation and maintenance
• Comfort working with a cross-regional team
• Strong interpersonal verbal and written communication skills and comfortable communicating with clients as needed

Benefits
The base salary range for this role is $65,000 to $70,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

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iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.