Business Analyst

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary
As a
Business Analyst - Tech Writer
at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.

Your role in our mission
Gainwell empowers you show you're a pro and help clients deliver better health and human services outcomes using innovative technology and solutions.

• Analyze, plan, design, document and make recommendations to improve business processes to support client's technological aspirations
• Be a supportive bridge between clients, project managers and technical personnel to define, track and communicate business requirements and their expected impact by building basic conceptual data and process models
• Create and maintain clear, concise, and accurate technical documentation (e.g., user guides, API documentation, process manuals).
• Translate complex technical concepts into easy-to-understand language for various audiences (technical and non-technical).
• Collaborate with subject matter experts (SMEs), developers, and product teams to gather information and ensure documentation accuracy.
• Develop and maintain templates, style guides, and documentation standards.

What We're Looking For

• Minimum three years of combined experience as a Business Analyst and Technical Writer, translating technical goals and requirements into clear, actionable solutions for clients.
• Strong written and verbal communication skills for creating clear technical documentation and simplifying complex concepts.
• Proficiency in Microsoft Excel and other tools for quantitative analysis, along with strong analytical and business process re-engineering capabilities.
• Knowledge of basic programming concepts (configuration, development, batch processing) and familiarity with markup languages
• Experience using documentation tools (e.g., Confluence, MadCap Flare) and collaborating with technical and business stakeholders.
• Ability to present technical information effectively to both technical and non-technical audiences.

Preferred Skills

• Experience with API documentation and developer-focused content.
• Knowledge of software development lifecycle (SDLC) and Agile methodologies.
• Ability to create visual aids (diagrams, flowcharts) using tools like Visio or Lucidchart.
• Understanding of SEO principles for online documentation.
• Familiarity with version control systems (e.g., Git).

What You Should Expect In This Role

• Fully remote options from continental US locations only
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is December 24, 2025

The pay range for this position is $55, $79,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.