Associate Manager, eCommerce Site Operations

About the Team

The Pottery Barn eCommerce team is a fun, energetic, diverse team working in a fast-paced environment to bring our unique brand to life online. We drive for results and seek to exceed expectations. We are aggressive about our business and expect operational excellence. We work in a supportive and collaborative environment where innovative ideas are not only accepted but expected. We are both analytical and creative. Our mission is to deliver an exceptional digital experience to our customers.

About the Role 

The Associate Manager, eCommerce Site Operations is responsible for overall site operations, including testing & validating website, mobile app, internal tool releases and A/B tests, and the implementation of seasonal site content. They will work with the site managers, the site director, and other cross-functional partners to ensure that all projects are completed on time and meet the highest quality standards. 

Responsibilities 

• Coordinate and administer ongoing front-end user acceptance testing (UAT) of end-to-end customer experiences for various project releases, major site launches, and A/B tests.

• Execute test cases to identify defects, inconsistencies, and areas for improvement.

• Document and report bugs, errors, and other issues discovered during testing, utilizing bug tracking software. Continue managing them to resolution.

• Collaborate with cross-functional teams including developers, designers, and product managers to ensure timely resolution of issues.

• Manage implementation of front-end optimization projects from end-to-end, partnering with cross-functional teams to ensure on-time delivery.

• Proactively review performance data and analytics following the launch of optimization projects, using insights to identify trends, recommend improvements, and guide future iterations.

• Lead implementation of a new internal product management system, and manage maintenance, new features and optimization.

• Demonstrate an ability to take ownership of key areas of the website.

• Use a CMS to build webpages and launch content for marketing, merchandising, etc. as needed.

• Proactively review the site with a customer-first mindset, identifying operational and customer experience problems, while suggesting and delivering on solutions.

Criteria

• Bachelor's degree required.

• Two to three years of experience in website quality assurance, project management and/or eCommerce experience.

• Experience with project/story management and bug tracking tools such as JIRA, Confluence, etc. required.

• Content management system experience preferred.

• Experience with a product management tool preferred.

• Knowledge of GitHub is a plus.

• General understanding of web technologies like HTML, CSS, and JavaScript.

• Superb communication skills and can easily break down complex topics to smaller, more digestible pieces.

• Excellent attention to detail and analytical skills, with the ability to identify, isolate, and replicate issues.

• Flexibility and adaptability to work in a fast-paced, dynamic environment with changing priorities.

• Off-schedule hours are sometimes required.

• This role requires being onsite in the (provide office location) office Monday through Thursday and Friday as optional in the office

Our Culture & Values 

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing. 

People First 

Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:
 

Benefits

• A generous discount on all WSI brands

• A 401(k) plan and other investment opportunities

• Paid vacations, holidays, and time off to volunteer

• Health benefits, dental and vision insurance, including same-sex domestic partner benefits

• Tax-free commuter benefits

• A wellness program that supports your physical, financial and emotional health

Continued Learning

• In-person and online learning opportunities through WSI University

• Cross-brand and cross-function career opportunities 

• Resources for self-development

• Advisor (Mentor) program

• Career development workshops, learning programs, and speaker series    

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting base pay range for this position is $90,000-$100,000. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.

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