Director, Employee Experience

Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values.

As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo.

The Director, Employee Experience & Talent Management is a vital leadership role within the Human Resources (tHRive) function at Tire Discounters (TD) responsible for serving as a strategic business partner, collaborating closely with the Chief People Officer, HR peers, and business unit leaders across the company to develop HR strategies focused on enhancing employee experience, supporting talent acquisition, facilitating talent development and retention initiatives and fostering positive employee relations.

A key responsibility of the Director is to lead and inspire a team of HR Business Partners (HRBPs) and Talent Acquisition Professionals. Through adept mentorship, leadership and addressing day-to-day operational challenges, aligns team members with organizational goals, and ensures a unified approach towards meeting the company's objectives. This includes guiding the team towards effectively meeting the organizational needs ranging from talent acquisition initiatives to employee relations, performance management, and other critical HR functions, guiding the adaptation of impactful HR strategies, programs, and services, and active participation of the team in the development and implementation of a robust team member experience.

As a pivotal member of the HR leadership team, the Director collaborates with other HR Directors and Business Unit leaders to deliberate and develop a holistic approach, focusing on both short and long-term solutions for a comprehensive team member experience strategy. This includes skillfully spearheading the implementation of employee experience strategies, policies, and programs, and leveraging workforce insights and fostering a life cycle approach, for effective management of the employee value proposition with the ultimate objective of creating and implementing a team member experience aligned with Tire Discounters' objectives, encompassing core values, mission, and desired results.

Integral to this role is the cultivation of relationships at the field level, actively engaging with both team members and leadership. The objective is for the Senior Director to proficiently identify talent gaps, assess organizational performance, and recommend HR solutions to shape a positive work environment that seamlessly aligns with business objectives. Additionally, in addressing employee relations matters, the Senior Director serves as a subject matter expert on employment laws, ensuring strict compliance and proactively mitigating risks.

Requirements:

ESSENTIAL FUNCTIONS:

Team Member Experience:

• Strengthen the Team Member Value Proposition by prioritizing and enhancing the overall team member experience, aligning these efforts with the overarching goals of Tire Discounters.

• Develop and execute the Team Member Experience Strategy and full cycle approach to people management by covering the entire journey from acquisition/staffing, developing, onboarding, performance managing, succession planning and retention.

• Design and implement innovative initiatives, programs, and policies that contribute to an enriched team member experience and align with the culture and core values of Tire Discounters and its family of brands

• Drive the development and execution of team member recognition programs, surveys and other feedback mechanisms to collect input and evaluate the effectiveness of tHRive programs and initiatives

• Forge strong collaborations with both management and team members to cultivate positive work relationships, elevate morale, enhance productivity, and bolster retention efforts.

• Provide policy guidance and interpretation and ensure compliance with various tHRive policies. Manage the development, updates, maintenance and communication of team member policies and procedures across the company, ensuring consistency with unique brand identities.

• Cultivate and maintain effective relationships across all organizational levels, fostering high levels of communication and collaboration, while striving to deliver a 'WOW' experience to all team members.

• Proactively seek and attentively address team members' concerns, actively resolving problems. Offer information and facilitate access to benefits, compensation, training, and other tHRive programs and services.

• Serves as the dedicated tHRive (HR) Business Partner overseeing all the delivery of HR services to home office staff, offering expert guidance on team member relations and experience.

Talent Acquisition, Planning & Development:

• Steer the company's talent acquisition efforts, including recruitment brand strategy and full-cycle recruiting, collaborating closely with the Manager, Talent Acquisition for effective strategy execution.

• Collaborate closely with HRBPs business leaders to identify growth opportunities and develop strategies to promote a positive culture of professional growth, career progression and accountability; streamline talent review, succession and bench strength planning processes, recognizing talent gaps, identifying at-risk performers and enhance readiness levels.

• Identify training needs for team members in partnership with business leaders and the training team, actively participating in the evaluation and monitoring of training program success, and providing follow-up to ensure training objectives are met.

Consultative Leadership and Advisory Services:

• Provide investigative and consultative support and input to business leaders on business unit restructures; addressing concerns related to the work environment, team member relations, conflict resolution, conduct issues, and performance matters. Ensures strict compliance with local, state, and federal employment laws and regulations and collaborate with legal counsel, as appropriate.

• Partner with managers on developing and executing plans on addressing performance issues, including coaching on performance improvement, documenting performance and behavioral problems, preparing performance improvement and individual developmental plans, and maintain termination documentation where required.

• Independently make decisions in resolving matters involving employee relations, escalating and consulting with the CPO on challenging issues.

• Serve as a trusted partner to the Chief People Officer, advise on team member programs and communication strategies to promote a positive work environment, boost satisfaction, retention, actively contributing to the implementation of tHRive initiatives through cross-functional collaboration.

• Generate reports, provide accurate analysis of data, forecasting and trends; offer recommendations to tHRive leadership, senior management, business partners and other stakeholders. Present and facilitate delivery of program content and training to assigned client group and broader audiences, as appropriate.

Team Leadership

• Leads and develops direct reports (HRBPs, Talent Acquisition Partners) in an authentic, genuine and inspiring way, fostering a positive and motivating work environment that encourages growth and collaboration.

• Focus on Tire Discounters' core values and tHRive strategy, ensuring that all team efforts contribute to the company's overarching mission and objectives in a manner consistent with the organization's values.

• Establish clear goals and objectives for the team and ensure that team members understand their roles, responsibilities, and expectations, promoting clarity and accountability.

• Encourage the team to actively partner with their assigned business units or regions to build strong relationships, understand business needs, and aligning HR initiatives to support overall organizational success.

• Provide effective coaching to team members on performance and other relevant matters, offering guidance, constructive feedback, and support to enhance individual and collective performance.

• Cultivate an environment of open dialogue and engagement within the team. Encourage communication, collaboration, and the sharing of ideas to create a culture of transparency.

• Identify and nurture individuals within the team who show potential for advancement. Implement strategies for developing key talent in pivotal positions, preparing them for future leadership roles within the organization.

KNOWLEDGE, SKILLS, AND ABILITIES:

• strong business acumen with the ability to form effective business partnerships. Demonstrate consultation, influencing, and negotiation skills, coupled with a proactive approach to seeking information and providing high-quality advice.

• Thorough knowledge of HR policies and local, state and federal employment laws and regulations

• Ability to engage and influence at all levels of the organization, including the business unit leaders and senior executive team

• Demonstrated human resources expertise, with emphasis on talent management employee relations, compliance, analytics and training.

• Effective organization, planning, and problem-solving skills. Capable of defining problems, collecting relevant data, determining root causes, and working collaboratively towards resolutions.

• Excellent time management, communication skills and detail-orientation.

• Strong collaboration skills, including conflict management and interpersonal skills, to foster effective teamwork and relationships within the organization.

• High ethical standards and integrity with capacity to remain objective, fact driven, and manage confidential matters with the highest level of tact and diplomacy.

• Ability to leverage HR metrics, extracting insights from data to facilitate informed decision-making, management strategy, and policy formulation.

• Ability to effectively manage and navigate organizational change, including implementing new HR initiatives and adapting to evolving business needs, including mergers, acquisitions, or organizational restructuring.

• Commitment to continuous learning, staying abreast of industry trends, HR practices, methodologies and regulations to ensure the organization remains competitive and compliant.

• Proficient knowledge/ability with Microsoft Office Applications.

• Proficient in utilizing HR Information Systems to effectively manage and analyze HR-related data and information

• Valid state motor vehicle license

EDUCATION ANDWORK EXPERIENCE:

• Bachelor's degree with a concentration in Human Resources or equivalent combination of education and directly relevant experience. HR credential and/or professional certification is a plus.

• A minimum of 10 years' of HR experience, with at least 5 years' experience leading a team within HR, ideally in leading a team of field based HR Business Partners.

• HR experience in a multi-unit support and/or retail environment or understanding of the challenges and dynamics within this industry is preferred

PHYSICAL DEMANDS:

• Operates in both an office setting, and within our retail operations.

• Routinely uses standard office equipment such as computers and phones.

• Walking, standing, sitting, listening and talking on a wide variety and continual basis.

• Required to stand, walk, use hands, handle and/or feel; may involve lifting/carrying up to 25 pounds and reaching with hands and arms.

• 20% or greater travel required, with occasional overnight travel.