Director of Clinical Services

Overview:

The Director of Clinical Services provides coordination of the entire interdisciplinary team by coordinating all disciplines including social work, counseling and volunteer services for the provision of patient care, particularly through coordination of the interdisciplinary team (IDT) meetings. The Director of Clinical Services assists with the oversight of safety and infection control, chart audits, and medical supplies. Assures medical records are maintained appropriately and that all clinical disciplines function according to licensure, state law and Medicare standards.  Assist with coverage for the Director of Operations during vacations, leaves or as needed.  

Shift: Full time 8a-5p

Responsibilities: 

Planning, Organizing & Implementation

• Provides direction, supervision and consultation to the clinical staff.
• Serves as a resource to all agency personnel regarding clinical activities. 
• Assists in the oversight of the nursing, hospice aide, social work, counseling and therapy services to patients in Hospice consistent with standards of practice, community need, agency policies and procedures, Medicare guidelines and State Hospice licensure laws.
• Provides clinical nursing care to patients when needed.
• Works with clinical staff to assist as needed with difficult care issues and to alter patient plans of care.
• Advises, assists and collaborates with clinicians on an as-needed basis to assess patient situations, staff problems, and coordinate physician referrals.
• Assures that each patient receives quality care consistent with agency policies based on patient need and state/federal guidelines. 
• Utilizes nursing knowledge and skills in overseeing the provision of nursing care to hospice patients on a high quality, consistent basis in accordance with the mission of agency.
• Assists with the development and maintenance of nursing and clinical policy and procedure manuals.
• Assures that hospice nurses, social workers, counselors, therapists and hospice aides/homemakers receive supervision.
• Demonstrates basic keyboarding and word processing skills and is able to use agency software/computer systems.
• Assists Executive Director in seeing that there is proper maintenance of medical records.

Human Resource Management

• Assures that Hospice Nurses and Hospice Aides/Homemakers receive supervision, either directly or via other appropriate nursing staff in a manner that reflects patient care standards.
• Supervises employees for performance relative to patient care and case management, providing feedback and on-site supervision as required.
• Conducts employee performance evaluations appraisals at the completion of the probationary period and annually thereafter. Assists in setting annual performance goals and provides feedback.
• Informs the Executive Director of patient care and/or staffing issues or personnel issues on a timely basis.
• Works with Executive Director to assure that on-call schedules and services are maintained, coordinated and care is available through Hospice RNs 24 hours a day, 7 days per week.

Fiscal Management

• Understands the need for effective staff and contractor utilization and productivity.
• Assists in the investigation of patient and customer concerns and complaints.
• Approves requests for time off assuring that there is coverage for all clinical positions/services.
• Focuses on maintaining nursing, therapy, counseling, social work and aide staffing to parallel census needs for Hospice.
• Appropriately manages staffing to accommodate referrals.
• Works with the Executive Director to recruit, train, and maintain staff based on agency and community needs.
• Oversees that clinician's function within clinical caseload guidelines and productivity standards as determined through agency management, budgetary and regulatory processes.

Leadership/Professionalism

• Maintains current knowledge of hospice principles and practices.
• Maintains current knowledge of individual discipline practice acts, standards of practice, applicable laws, regulations, and practices.
• Develops and maintains positive relationships with referral sources and other leaders within and outside the organization
• Able to exercise independent judgment, critically analyze situations and make recommendations using appropriate problem-solving skills.
• Able to manage competing demands for time and resources and independently prioritizes work responsibilities.
• Able to function effectively as a member of a team.
• Maintains confidentiality of patient and agency information according to HIPAA guidelines.
• Maintains an appearance that projects a professional image.
• Maintains satisfactory attendance.
• Able to resolve conflict situations.
• Identifies and progresses toward meeting personal and professional goals.
• Demonstrates awareness of own behavior and its effect on others and the agency's productivity and effectiveness.
• Performs other duties as assigned.

Resource Utilization

• Manages a caseload as needed to deliver care in a cost-effective manner that demonstrates an understanding of Hospice reimbursement methodologies.
• Assures proper maintenance of records per agency guidelines.
• Participates in evening/weekend on-call as required, conducting on-call services in a clinically competent and responsive manner.
• Maintains regular attendance.
• Functions independently but seeks and accepts guidance from other members of the IDT, as necessary and appropriate.
• Complies with local, state and federal laws, Medicare Hospice Conditions of Participation and agency policies and procedures.
• Conducts all business activities in a professional and ethical manner.

Qualifications:

Education: Graduate of an accredited registered nursing program, bachelor's degree in nursing preferred.

Licensure/Certification: Must have a current RN license in good standing in the state of Ohio or in accordance with the Board of Nursing. Valid driver's license and reliable transportation that is insured in accordance with Ohio requirements

Experience: 2+ years as a RN of direct patient care experience in hospice, a home care setting or other related health program required; 2+ years of supervisory and/or administrative experience required.

BENEFITS*

• Medical insurance with free virtual doctor visits
• Vision and dental insurance
• Paid Time off that accrues immediately
• Paid Holidays
• Life insurance
• Retirements Savings with a 401(k) with company match
• Employee sponsored fund for employees in need
• Employee Assistance Program (EAP)
• Tuition Reimbursement up to $5,250 per year
• University Partnerships with University of Cincinnati and University of Toledo for scholarships up to 10% and Hondros up to 16% of eligible tuition costs

*Some benefits are based on hours worked

Apply today and begin a meaningful career as a Director of Clinical Services - Hospice at Otterbein