Case Manager II

Summary

The Case Manager (CM) II position is specific to the Recuperative Care Program (RCP) and is responsible for the performance and outcomes of their assigned caseload, serving single women and men who need respite/recuperative attention following an injury, illness, or behavioral health complication while experiencing homelessness. The Case Manager II delivers specialized medical case management services, develops professional and empathetic relationships with clients while providing interventions related to housing and creates plans with clients to stabilize health and achieve self-sufficiency. The CM II demonstrates the ability to provide community resources that lead to housing and income.

Essential Functions

• The Case Manager II will maintain a high case load of fifteen clients
• Creates an individualized care plan that includes coordinated services within the organization's health clinic, residential, social services, and other resources within and outside the community to meet the clients' basic and extended needs.
• Creates client discharge plan to prepare for shelter exit.
• Provides individualized, intensive, short-term support to clients referred by health plans, hospitals, or clinics to safely recover from acute illness or injury, which can include assessing, evaluating, crisis intervention, applications for benefits, information, education, advocacy, and other supportive services; coordinates and facilitates client orientation, meetings, and events.  
• Coordinates level and type of care with the referring health insurance and the RCP team; navigates various health insurance requirements and expectations; communicates actively with health insurance on behalf of clients.
• Assesses clients for employment, social security, and disability insurance eligibility; gathers records, assists with completing applications for benefits, provides referrals to community resources, schedules services/treatment with providers, and monitors progress.
• Completes ongoing risk assessment and case plan updates.
• Transport clients to medical and other social service needs.
• Occasionally pick up client medications and deliver them to the client.
• Participates in weekly Case Conferencing with the RCP team of medical, residential, and case management services staff, and/or client Health Insurance. 
• Utilizes a strength-based / trauma-informed approach to services, uses Motivational Interviewing techniques, and CREED to encourage positive change.
• Enters, monitors, and updates client databases regularly and consistently. Updates outside (Clarity) database every 30 days 
• Adheres to budgets, follows program goals and evaluations, and maintains policies and procedures. 
• On-time completion of assigned training and policies.
• Performs other duties as assigned.

Qualifications

• Bachelor's Degree in a Social Services field or 4yrs equivalent experience, and two (2) years of experience working with underserved populations in a social service setting; and two (2) years of health care/case management experience; and strong knowledge of health insurances and medical/clinical terminology and care.
• Bilingual (English and Spanish) is a plus.
• Demonstrated basic understanding of principles of Housing First, Trauma Informed Care, Conflict Resolution, Motivational Interviewing, Low Barrier Operations and Prevention and Diversion practices, Housing First, social services, case management, eviction prevention, and crisis intervention. 
• Basic user of MS Office  
• Ability to pass fingerprinting and background checks upon employment. 
• Must have a valid California Driver's License and be able to qualify for insurance coverage.
• Participate in an annual Tuberculosis screening and/or other screenings when necessary 

The Pay Rate for this role is based on several factors including the candidate's experience, qualifications, and internal equity. The initial offer usually falls between the minimum and midpoint of the applicable salary range. Pay Band N4: $23.90 – $31.43 (Midpoint: $26.80)