Business Process Improvement Specialist

Description

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

Job Summary:

We are seeking a skilled Business Process Improvement specialist to support enterprise onboarding initiatives within a leading financial services organization. This role will be instrumental in mapping, analyzing, and reimagining operational processes to align with strategic product delivery goals. The ideal candidate brings a deep understanding of BPMN (Business Process Model and Notation) methodologies, thrives in collaborative environments, and takes a proactive, curious approach to process optimization.

This is a 12-month hybrid (4-days onsite) contract based in Lake Mary, Florida with a strong potential for converting to a full-time position.

Key Responsibilities:

• Process Mapping: Lead the documentation and visualization of current and future state workflows using BPMN standards and process mapping tools.

• Stakeholder Collaboration: Host working sessions with cross-functional stakeholders to identify pain points, gather insights, and align on business requirements.

• Operational Analysis: Evaluate existing business and operational processes, identify gaps, and recommend improvements that support strategic objectives.

• Workshop Facilitation: Conduct engaging and productive process review workshops to foster alignment and drive consensus across technical and non-technical teams.

• Strategic Alignment: Ensure that process improvements support broader product strategy and enterprise onboarding goals.

• Process Documentation: Develop high-quality process documentation, narratives, and visual workflows that clearly communicate requirements and proposed changes.

• Continuous Improvement: Implement and track performance metrics to monitor the impact of process enhancements and ensure sustainability.

• Thought Leadership: Act as a subject matter expert in process improvement and provide strategic input to shape operational best practices within the team.

Qualifications:

• 5+ years of experience in process improvement, business analysis, or process engineering roles

• Proficiency in BPMN modeling and tools

• Bachelor's degree preferred

• Strong interpersonal and communication skills, with demonstrated experience engaging stakeholders

• Ability to work independently and lead initiatives with minimal oversight

• Analytical mindset with strong problem-solving and critical thinking abilities

• Experience working on complex process improvement projects within a structured environment

• Experience with current state vs. future state process design and gap analysis

• Prior success leading stakeholder discovery efforts and guiding teams toward innovative process solutions

Preferred Experience:

• Familiarity with financial services or onboarding operations in an enterprise setting

• Exposure to Lean, Six Sigma, or similar methodologies

• Track record of contributing to collaborative team environments and self-managing within a defined domain.

Job Type: Contract

Pay: $ $63.00 per hour

Education:

• Bachelor's (Required)

Experience:

• Business process modeling: 8 years (Required)
• Process improvement: 6 years (Required)
• Process Documentation: 6 years (Required)
• Stakeholder management: 7 years (Required)
• BPMN modeling tools: 5 years (Required)
• Six Sigma: 6 years (Required)
• Financial services: 6 years (Required)
• Visio: 5 years (Required)

Work Location: In person