Technical Document Supervisor

Company Profile

R&D Technical Document Supervisor
At Melaleuca — Enhancing Lives, Every Day

At Melaleuca: The Wellness Company, we believe in empowering people to live healthier, more vibrant lives. For over 40 years, we have stood by our mission through integrity, innovation, and care.We're proud to operate as a privately held, debt-free company, and in our four decades of growth we've never had a layoff—a testament to our commitment to our team and our values.

Our culture is built on trust, excellence, and teamwork—and it shows. Melaleuca has recently been recognized by USA Today as one of America's Best Stores (for outstanding product quality, customer service, shopping experience, and more). We were also named one of USA Today's Most Trusted Brands for For multiple years, Forbes has honored Melaleuca as one of America's Best Employers, celebrating our workplace culture, stability, and growth opportunities. 

If you're a technically minded leader passionate about regulatory compliance, collaboration, and building high-integrity systems, this role may be your next purpose-driven opportunity

Overview

Position Overview

Reporting to the R&D International Project & Documentation Manager (or a higher R&D leadership role), the R&D Technical Document Supervisor leads the creation, review, and maintenance of all technical documentation necessary for global product registrations (excluding China). You'll act as a central bridge between R&D, Regulatory, QA, Operations, and international teams to ensure each product dossier meets safety, efficacy, stability, and compliance requirements across diverse markets.

You will also oversee (or mentor) the Technical Document Specialist role, ensuring consistency and quality across all registration deliverables.

Responsibilities

Key Duties & Responsibilities
Core Functions

• Serve as a key member of global, cross-departmental teams (R&D, Regulatory, Marketing, Operations, QA, Purchasing) to understand and navigate each country's regulatory and business landscape.

• Prepare and maintain essential documentation: formulations, nutrition facts, raw material support, packaging specs/compatibility, processing/flow charts, etc., for product registration in global markets (e.g. Korea, Japan, Taiwan, Hong Kong, Australia, Singapore, UK, US, etc.), excluding China.

• Liaise with Researchers, Formulators, Scientists, and Product Managers to compile technical data and supporting evidence for new and existing product registrations across categories (Personal Care, Ecosense, Pharmacy, Pure, VFL).

• Develop technical dossiers detailing safety, efficacy, test results, bridging data, and justification narratives to satisfy registration requirements.

• Maintain and archive both current and historical records for all global registration documents.

• Collaborate with formulators to define test specifications, compatibility, preservation requirements, and challenge test protocols.

• Manage stability, shelf life, preservation, compatibility, bridging, re-registration, and change notifications for global products.

• Execute change control logic and support bridging documentation when product/packaging/ingredient updates are made.

• Lead process improvement efforts: identify gaps in data systems, propose new tools, web/portal enhancements, or databases to streamline documentation workflows.

• Prepare data summaries, charts, conclusions, and executive-level narratives to support decision making.

• Represent the R&D documentation function in cross-functional meetings, ensuring alignment with Regulatory, Marketing, QA, Purchasing, and International groups.

• Solicit and collate technical information from suppliers (bulk, turnkey, ingredients) to support registration files.

• Liaise closely with Regulatory teams to maintain current formats, standards, and submission processes in each market.

Supervisory Duties

• Provide guidance or oversight to one or more Technical Document Specialists, ensuring consistency, accuracy, and adherence to process standards.

• Mentor or develop junior documentation staff as needed, facilitating training, review, and feedback cycles.

Qualifications

Minimum Qualifications & Skills

Education & Experience

• Bachelor's degree (or equivalent) in a related field (Biology, Chemistry, Nutrition, Health Sciences, Technical Writing, Documentation, etc.)

• Demonstrated experience in technical writing or regulatory documentation roles, ideally in consumer products, OTC/dietary/beauty/home categories

• Familiarity with formulation science, stability testing, registration dossiers, bridging studies, and global registration processes is highly preferred.

Core Competencies

• Strong interpersonal skills; able to collaborate with scientists, regulators, and business stakeholders

• Excellent written and verbal communication, with the ability to translate complex scientific/data content into clear narratives

• Highly self-motivated and able to manage projects independently, prioritizing multiple timelines

• Resilience under pressure and ability to maintain composure and productivity under tight deadlines

• Proficiency in PC applications: Word, Excel, database tools, document management systems, browsers

• Solid math skills, including understanding of basic statistics and data interpretation

• Physical requirement: ability to lift minimum 25 lbs (e.g. binders, archive boxes)

• Commitment to accuracy, detail, and maintaining high standards in all deliverables

What Sets You Apart

• Experience handling global registration or quality documentation for ingestible, personal care, home care, or OTC products

• Proven ability to lead or mentor documentation teams

• Experience working with cross-functional international teams

• Prior exposure to document management systems, version control, regulatory submission portals

• A proactive mindset: ability to spot process gaps, propose new tools or automation, and drive adoption

Why Melaleuca

Why Join Melaleuca?

• Be part of a company that has never laid off an employee in its 40-year history, reflecting our deep commitment to stability and people

• Work for a brand newly recognized by USA Today as one of America's Best Stores 

• Contribute in a company also honored as one of USA Today's Most Trusted Brands 2025 

• Join a workplace celebrated by Forbes as one of America's Best Employers, where long tenures and loyalty are part of our culture 

• Participate in meaningful, high-impact work: you help bring safer, more effective products to families around the world

• Be part of a respectful, mission-driven culture that values innovation, integrity, and collaboration

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