Senior Implementation Analyst

Job Title:
Senior Implementation Analyst (Orders/Pharmacy)

Location:
Remote (United States)

Job Type:
Full-time

About Us

Cinnamon is a forward-thinking healthcare technology company dedicated to helping patient advocates secure financial assistance for medical expenses quickly and securely. Our mission is to expand access to care while maintaining the highest standards for data integrity, security, and compliance. Every workflow or integration you deliver directly reduces the time it takes for patients to receive financial relief, creating a real impact on their medical costs.

Role Summary

As a Senior Implementation Analyst (Orders/Pharmacy), you will lead the design, build, and integration of clinical and pharmacy ordering workflows within customer EHR environments. You will combine strong knowledge of Orders and Pharmacy domains with cross-system integration expertise involving HL7 interfaces, data mapping, and workflow validation. This role is ideal for someone who enjoys blending clinical workflow analysis and configuration with the technical aspects of data exchange, interface troubleshooting, and implementation delivery.

Key Responsibilities

Orders & Pharmacy Analysis

• Conduct discovery sessions with pharmacy, clinical, and IT teams to document current-state ordering and medication management workflows across inpatient, outpatient, and ambulatory settings
• Configure and validate order composer elements, preference lists, order sets, and medication records to support optimized provider workflows and interoperability
• Collaborate with clinical pharmacists and providers to ensure safe and compliant medication management and dispensing processes
• Partner with customer application teams to design integration points that support accurate order routing, fulfillment, and results delivery
• Translate clinical and operational needs into functional design documents, test scripts, and configuration specifications

Interface Integration & Configuration (Bridges / HL7 / Supportive Engineering)

• Partner with integration and engineering teams to configure, test, and validate HL7 interfaces (ORM, OMP, RDE, RDS, ADT) and related data exchange workflows between EHR and external systems
• Support SFTP, API, or FHIR-based integrations that enable orders, results, and pharmacy data movement across platforms
• Troubleshoot interface and mapping issues, collaborating closely with engineering and customer IT teams to resolve data or workflow discrepancies
• Validate message routing, transformations, and acknowledgments across environments, escalating complex items when needed

Project & Stakeholder Coordination

• Serve as the primary liaison for Orders and Pharmacy integration projects, facilitating collaboration between customer IT, clinical, and engineering teams
• Communicate project scope, risks, and milestones clearly to both technical and non-technical stakeholders
• Maintain accurate documentation in Jira, Confluence, or equivalent tools to ensure transparency and traceability across deliverables

Continuous Improvement & Monitoring

• Recommend workflow optimizations, automation, and build standardization within Orders and Pharmacy domains
• Contribute to reusable templates, configuration playbooks, and testing frameworks for future implementations
• Participate in production monitoring and issue triage to ensure ongoing interface stability and order accuracy

Required Qualifications

• Bachelor's degree in Information Systems, Pharmacy, Healthcare Informatics, or a related field
• 5+ years of EHR implementation or integration experience, with hands-on expertise in Orders and/or Pharmacy modules
• 3+ years of experience with HL7 messaging (ORM, OMP, RDE, RDS, ADT) and interface validation workflows
• Deep understanding of pharmacy workflows, medication orders, and dispensing processes within hospital or ambulatory EHR environments
• Strong analytical and problem-solving skills across both build and interface domains
• Excellent communication and coordination skills with clinical and IT stakeholders
• Epic certification or proficiency in Epic Orders and/or Willow (preferably both)

Preferred Qualifications

• Experience with FHIR APIs, X12, or NCPDP SCRIPT transactions
• Familiarity with interface engines such as Corepoint or Rhapsody
• Experience deploying or supporting integrations in cloud environments such as Google Cloud Platform
• Working knowledge of Jira/Confluence or similar Agile tools
• Previous participation in Epic, Cerner, or Meditech upgrade or migration projects involving Orders or Pharmacy modules

Success Measures (First 3 Months)

• Build a comprehensive understanding of each customer's EHR architecture, data exchange capabilities, and clinical workflow patterns
• Establish effective working relationships with customer IT, pharmacy, and clinical stakeholders to align integration priorities
• Deliver documented mapping of customer-specific EHR workflows, order pathways, and data flows to inform implementation planning
• Support initial interface connectivity and validation efforts across multiple EHR platforms

What We Offer

• Competitive salary and comprehensive benefits
• A collaborative, mission-driven culture where your work directly improves patient advocacy
• Professional growth opportunities and the chance to shape best practices for healthcare interoperability at scale

How to Apply

Please send your resume and a brief cover letter highlighting your relevant experience to

. We look forward to learning how you can help us accelerate secure, compliant data exchange across the healthcare ecosystem.S