Multilingual Customer Service

2 weeks ago

Columbus, Ohio, United States Eastern Truck and Trailer Full time $40,000 - $60,000 per year

Eastern TruckTrailer is a commercial truck and trailer repair company with multiple shop locations across Central Ohio and a growing mobile service division. We're building a team that customers trust and employees are proud to be part of.

What you'll do

Answer inbound calls and messages from fleet customers and drivers; capture details clearly and professionally in English and Spanish.

Schedule and route work orders to the correct shop or mobile unit; coordinate with service writers and foremen.

Provide status updates, ETA communication, and follow-ups after service.

Translate customer concerns and technician findings when needed.

Support parts/service teams with basic account and warranty information.

Track metrics: response time, first-call resolution, customer satisfaction, and schedule accuracy.

What you'll bring

Fluency in English and Spanish (required).

Additional languages such as Russian, Ukrainian, Somali, Amharic, or Arabic strongly preferred.

1+ year in customer service, dispatch, call center, or shop service desk preferred.

Calm under pressure; clear communicator; strong note-taking and computer skills.

Familiarity with trucks/trailers or service environments is helpful, but we'll train the right person.

Schedule and location

Full-time, on-site in Central Ohio with occasional early evening or rotating coverage as needed.

Compensation and benefits

Hourly pay targeted at $20-$26 per hour depending on experience and language ability.

Language premium available for verified additional languages.

Benefits package and growth path into senior CSR/dispatch roles.

Preferred languages

English (required)

Spanish (required)

Russian or Ukrainian (preferred)

Somali, Amharic, or Arabic (preferred)

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