Agency Compliance/Fraud Specialist

Join RDI Corporation: Where Winning Smart is Our Way of Life

RDI Corporation is a world-class outsourcing partner offering call center, market research, administrative, IT, and creative services to a diverse range of clients, including Fortune 500 companies. At RDI, we believe in #WinningSmart by providing customized, strategic solutions tailored to each client's unique needs. Our team is built on collaboration, innovation, and a commitment to success—because when we work together, we win together.

Now Hiring: Agency Complaint Specialist

As an Agency Complaint Specialist, your primary responsibility will be to investigate and resolve written regulatory complaints filed by customers, ensuring the best possible outcomes and timely responses. This role requires a keen ability to manage escalated customer issues and deliver solutions with the highest level of professionalism. You will thrive in a fast-paced, high-risk environment where making an impact is essential.

Key Responsibilities:

• Craft accurate, detailed written responses to customer complaints filed with state or federal regulators, adhering to all necessary timelines.
• Take full ownership of customer issues, proactively collaborating with internal teams to ensure timely and effective resolutions.
• Utilize negotiation, problem-solving, and conflict resolution skills to address customer concerns within your authority, escalating to higher management when necessary.
• Identify underlying causes of customer complaints and contribute to process improvements by capturing, analyzing, and reporting systemic issues.
• Serve as the "voice of the customer," offering insights and recommendations to prevent future escalations and enhance the overall customer experience.
• Collaborate with internal teams to resolve issues related to business processes, tools, and customer interactions.
• Engage in team meetings and activities to support continuous improvement and operational excellence.

What You Bring to the Table:

• Minimum 2 years of customer service experience, ideally in a contact center, compliance, audit, or related field.
• Exceptional written communication skills with the ability to effectively interact with executive leadership.
• Strong verbal communication and interpersonal skills.
• Excellent organizational abilities, with a knack for managing multiple priorities simultaneously.
• Detail-oriented with outstanding analytical and listening skills.
• Ability to make independent decisions and exercise discretion with minimal supervision.
• Proficiency with PC software (Word, Excel, Access, PowerPoint).
• Ability to thrive in a high-risk, high-visibility work environment.

Preferred Qualifications:

• Experience in regulatory, compliance, legal, audit, or risk management, particularly in customer complaint resolution.
• 1+ years of experience in the financial services industry.
• Familiarity with responding to written regulatory complaints.
• Knowledge of bank and deposit compliance regulations.

What's In It for You?

At RDI, we believe in rewarding our team for their hard work and dedication. Here's what you can expect when you join us:

• Generous Paid Time Off: Earn up to two weeks of vacation.
• Comprehensive Benefits: Health, dental, and vision insurance for full-time employees.
• ELLWell Culture: Earn Well. Learn Well. Live Well. Dream Well. We prioritize your well-being in every aspect of life.
• Growth Opportunities: We invest in your development and offer pathways to advance within RDI. You could be our next manager
• RDI Give Back Program: Support over 20 charities through volunteerism and donations, and be part of a company recognized for its community impact, including:
• American Heart Association Workplace Health Silver and Gold Level Awards
• Big Brothers Big Sisters Community Partner Award
• Globe Award – Customer Service Department of the Year
• And many more
• Fun and Fitness: Access to the ELLWell Lounges, fitness clubs, and regular celebrations, including events like National Donut Day.

Join RDI and become part of a team that values collaboration, excellence, and making a difference. If you're ready to make an impact, we want to hear from you

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person